Category: Customer Experience

3 Ways in Which Predictive Analytics Technology Can Get You More from Your VoC Data

“Consumers don’t think how they feel. They don’t say what they think and they don’t do what they say”, the legendary David Ogilvy once said. So, when surrounded by an ever growing amount of customer data, how can you really be...

Professor Lynette Ryals Appointed As New Interim Director of Cranfield School of Management

Cranfield School of Management is pleased to announce the appointment of Professor Lynette Ryals as Interim Director from 1st August. Professor Ryals has many years’ experience at the School of Management as Professor of Strategic Sales and Account Management and as...

EDF Energy’s Vincent de Rivaz to Step Down After Winning Hinkley Battle

Chief executive will leave post in October after 15 years, having secured deal with UK government over Somerset nuclear plant The man who helped secure Britain’s first new nuclear power station in a generation will step down as chief executive of...

Early Checkout for Hotels Failing to Adopt Customer Facing Tech

Hotel operators face a deluge of technology-driven change that many are ill-prepared for. No longer impressed by key cards and digital signage, a new generation of hotel guests expect more in terms of convenience, such as apps that unlock doors, watches...

Barclays Launches Extra Large Talking Card Reader for Elderly Customers Who Want to Bank Online

Barclays, one of the last year’s UK Customer Experience Awards winners and a UK Digital Experience Awards finalist, has launched an extra large talking card reader to help older and vulnerable customers use online banking. We have long called for improvement...

Gamers in The UK Can Now Design Their Own Xbox One Controllers

But new customization options are coming worldwide. Microsoft has announced that it’s rolling out its controller customization service, Xbox Design Lab, to even more countries today alongside even more customization options. Unveiled last year, Xbox Design Lab was Microsoft’s first ever controller...

Tritax Has Acquired an Ocado Distribution Centre for £92m

Property investor Tritax Big Box REIT has agreed a multi-million pound deal for a major distribution facility in Birmingham, further expanding its portfolio of UK logistics assets. The London-based firm has acquired a facility at Birch Coppice Business Park, Dordon, which...

CX Trends for 2017 – BA Take Note!

Anyone who knows me will know that I like to talk about the Customer Experience. It’s my job, I know it and I love it! So I’m sure you can imagine that the recent BA fiasco really caught my attention...

How Amazon’s Robot Army Is Driving Customer Experience

I bought a Fitbit Charge 2 last month from Amazon. As I researched models online, I received an offer for an Amazon Prime trial, including free shipping and more, so I signed up. The Fitbit shipped that day and arrived on...

Hyperloop One Proposes London to Edinburgh Trip in 50 Minutes

Three UK routes are being considered for Europe’s first Hyperloop, the high-speed transport technology backed by Tesla boss Elon Musk. Routes from London to Edinburgh, Liverpool to Glasgow, and Cardiff to Glasgow have all been shortlisted by Hyperloop One, one of...