Category: Customer Experience

Steve Madden implements AI shopping optimisation into its online stores

Footwear and accessories designer Steve Madden will implement advanced AI shopping optimisation into its 25 online stores as part of a partnership with Fast Simon, an online shopping optimisation vendor. The integration will include stores operating on five continents and in...

TikTok news consumption surges among young adults

According to a recent Pew Research Center report, there has been a surge in the number of adult Americans getting news from TikTok, with 17% of them now turning to the platform, compared to just 3% in 2020. The respondents come...

Pumpkin spice, social media, and early autumn flavours: what shoppers want this season

According to a recent Algolia report, 67% of US customers adapt their recipes and grocery shopping lists to accommodate the changing seasons. This number goes up to 77% for parents, emphasising the family-oriented aspect of fall festivities. One of the main...

Meet the overall winner at the European Customer Experience Awards 2024

The European Customer Experience Awards 2024, held live online on September 19th, honoured the finest in customer experience across Europe, uniting experts and organizations committed to delivering exceptional service. The ceremony’s highlight was the announcement that Talkmobile would be the overall...

Lenovo’s gold award for complaint handling higlights dedication to customer satisfaction

Lenovo’s EMEA Customer Care Team has won gold for Best Complaint Handling at the European Customer Experience Awards 2024. As a central hub for resolving customer issues, the team provides quick, clear communication and personalised solutions that consistently meet or exceed...

Raiffeisen Bank Romania are the 2024 CX Team of the Year

Raiffeisen Bank Romania have been awarded the gold trophy for the CX Team of the Year at the European Customer Experience Awards 2024, organised by Awards International. “It’s truly incredible, it’s a real honour for us to receive this award. I...

L’Oréal Dermatological Beauty in partnership with Dollphin wins gold at the ECXA 2024

L’Oréal Dermatological Beauty (LDB), in partnership with Dollphin, has won gold in the Best B2B Customer Experience category at the European Customer Experience Awards 2024 organised by Awards International. This recognition highlights the success of the LDB Academy, a unique educational...

Gen Z speaks out: meet us on WhatsApp or risk losing our loyalty

A recent survey by CommBox shows that Gen Z (16-24-year-olds) prefer to interact with companies using native channels such as WhatsApp and Instagram. This is a critical opportunity for shops looking to engage younger consumers since Generation Z is vocal...

US consumers are losing hope in saving the planet. Can brands help?

US consumers are growing increasingly pessimistic about their ability to save the planet, reveals the latest study by Mintel. The Global Outlook on Sustainability report highlights a growing crisis in eco-confidence, as fewer consumers believe there is still time to save...

Shoppers call for end to paper receipts in bid to save environment

77% of shoppers in the UK would be more likely to switch to digital receipts if they knew how many trees were cut down to produce the paper versions, new research from Yocuda has found. This research highlights how important business...