Category: Customer Experience

How does the iGaming industry promote itself so well?

The iGaming industry is one of the most prevailing industries to date. Yet something that’s not commonly spoken about is just how the iGaming industry promotes itself so well. Like tobacco companies, iGaming companies have strict laws on how they...

The cost of ignoring ESG

A recent global survey of 1,250 managers and senior executives looked at environmental, social and governance (ESG) practices in companies across the U.S. and Europe. Unsurprisingly, this found ESG to be a growing concern for companies.  Within the UK, most surveyed...

Amazon Prime Day: the issue of ‘Choice Overload’

Millions of shoppers* could abandon their carts this Amazon Prime Day. 10% of UK consumers are set to desert purchases when offered an overwhelming level of choice. That’s according to a new study conducted by customer engagement platform, Emarsys.Overwhelming Prime...

How to improve the CX at your vacation rentals

Within the past few years, many landlords have begun transitioning some of their higher end properties from leased annual rentals to vacation rentals – it is simply more profitable to do so. Even if the properties aren’t occupied every month...

Cisco AppDynamics latest report: the journey to observability

The pandemic has accelerated the digitisation of customer interactions by several years. As people spend more time online, they are aware of the quality of digital experiences (DX) brands can offer. Consumers have come to understand what an online experience...

Are businesses closing the Engagement Capacity Gap?

Over the last two years, Verint® has assessed customer engagement concerns; business priorities; and investment plans across geographies and industry sectors. This provides a perfect barometer for how well businesses are adapting to the new customer expectations. Introducing the Engagement Capacity...

Winners announced for US Customer Experience Awards 2022

The inaugural edition of the US Customer Experience Awards, organised by Awards International, announced the winners for this year’s program. The first-ever edition of USCXA® brought together leading businesses from across US to share the most remarkable achievements in customer experience. Top companies...

Who is the new ‘Workday Consumer’?

Advertisers pride themselves on knowing their customers. But what happens when their customer is suddenly not where they expected?  As work and school shifted online during early stages of the pandemic, advertisers had faced this exact scenario and were initially slow...

How I earned a CCXP certification: my top tips

When I applied for the CCXP certification, I had already been working hands-on in CX management for five years. This meant that I had an abundance of practical experience; but I was facing some serious gaps in theory. It was...

The 2023 Edition of the Gulf Customer Experience Awards: Open for Entries

Awards International is proud to announce the start of the Gulf Customer Experience Awards ’23: a premium awards programme celebrating top results and achievements in CX.As of July 4th, the eighth edition of GCXA will be officially accepting entries. Organisations...