Category: Customer Experience

CX Stars of Past and Present

CX Stars 2021 is well under way and as with everything in 2021 so far, it’s gone off with a bang! So far, the new year hasn’t really turned out the way we’d hoped it would when we said goodbye...

How to Survive and Thrive in Difficult Times with Agility

Almost 90 percent of CEOs agree that being agile in difficult times is extremely important for organisation’s success. A research has shown that agile organisations outpace non-agile organisations in several aspects, from profitability to customers and talent. In order to thrive and...

Customer Expectations Amidst Growing Digital Competency

There is no doubt that the world we live in is becoming increasingly digital. This is certainly seen in the workplace, where innovations such as the internet, email and video conferencing are part of daily life. From understanding the benefits...

CX into 2021 and beyond!

Basia has a long-standing relationship with CXM and Awards International, both as a contributor and judge. Whilst she was also nominated this year for CX Stars, she is watching from the sidelines and is very excited to see who comes out on...

Gaining and Retaining Customers in 2021 – Part 2: Communication is Key

In this article, the second in our five-part series on gaining and retaining talent in 2021, the focus is on communication. CXM chatted to Rebecca Brown, co-founder and CEO of Think Wow, the customer experience transformation company whose goal is...

Three Strategic Trends that Will Shape Customer Experience in 2021 and Beyond

The pandemic has shaken up the way businesses engage with their customers, accelerating the adoption of digital services and online tools for customer engagement. This trend has been particularly prominent in retail, where ecommerce has skyrocketed during the crisis. According...

CXPA Marks 10 Years of Nurturing Results Through CX

As organizations seek to ensure success, an increasing number are adopting customer experience as the cornerstone of sustainable return on their investments of time and money. With interest in customer experience on the rise, the Customer Experience Professionals Association (CXPA),...

Adapting to Thrive, Not Just Survive, Through Conversational Commerce

The Covid-19 pandemic accelerated adoption of digital solutions for thousands of businesses that suddenly found themselves cut off from their customer base. For many, the speed of bringing these new solutions on board became the difference between success and failure but,...

Kissing a Cactus: How Your CX Listening Skills Can Make This World A Better Place

“Have patience, the sun will return… Midsummer Night’s Dream will be performed again. We will be able to meet and hug each other again”, King Willem-Alexander of the Netherlands said in his Christmas speech. He gave his audience a message...

And here are the Panelists

CX Stars, the awards that honour contributions made to the dynamic CX industry by outstanding professionals and influencers, has returned for 2021! We are thrilled to announce the panelists who will be choosing our winners from the Top 100 CX Professionals and Top 50...