Category: Customer Experience

Communications During Times of Crisis: Why CX Matters More Than Ever

As coronavirus prompts economic and social transformation, communication is more critical than ever. Not only what, but how we communicate can make the difference between simply being heard to being completely understood. The way that customer experience (CX) findings are communicated...

Don’t Leave Your Brand Identity Behind in the Retail Operations Scramble

The looming second lockdown over the Winter months is threatening business continuity in the retail sector once again. Businesses are scrambling to be able to reach their consumers no matter what restrictions are put in place. If we are confined...

Gulf Sustainability & CSR Awards 2020: Meet the Winners

The winners of the 2020 Gulf Sustainability & CSR Awards have celebrated success in Dubai, with Splash by being crowned as the day’s Overall Winner. The event took place yesterday at Jumeirah Creekside Hotel and welcomed representatives from over 40 companies live and...

Can Covid-19 Provide Opportunities to Change Stakeholder Relationships For Good?

When the coronavirus crisis hit the UK in March, businesses faced the immediate challenge of making sure that their content output was relevant to a strange and unsettling new landscape. But, even as lockdown eases, could there be lasting implications...

Time to Take a CX Reality check?

2020 has been a year like no other. The impact of Covid-19 on businesses of every shape and size, across all sectors, has obviously been unprecedented. Change has been forced upon virtually every organisation as they’ve endeavoured to adapt and...

Gulf Sustainability & CSR Awards 2020: Live Awards Ceremony in Dubai

Today marks a very special day as the ceremony for the Gulf Sustainability & CSR Awards 2020 is going to take place face to face. This is the first live event hosted by Awards International since March this year. The finalists...

The benefits of Web Scraping for retailers

The retail industry has come a long way. From selling all kinds of physical goods ranging from automobile parts, pharmaceuticals, clothing, health care products, books, and food, along with the services that are required to maintain these products, retailing is...

UK Customer Experience Awards 2020: The Winners Are In

Last Thursday the winners of the UK Customer Experience Awards 2020 celebrated their outstanding achievements across the CX sphere. This year the home London’s home of champions Wembley Stadium was replaced by a virtual room, gathering around 300 people at the...

Purpose Is the New Digital in Retail: We All Need Organic Mango’s From Finca Los Pepones

We all shop and spend our hard-earned cash, so everyone can relate to this, so thanks for opening and having a look, I thought I would share my thoughts on: the changes in consumer behavioursthe trends for 2020 and beyondmy views...

Wild Swans: A Story of Beauty and Transformation

I’ve enjoyed working across the Nordics and Central Europe for the past few years, and during this time I purchased several books for my children. One was a fairy tale, entitled Wild Swans, by the wonderful Hans Christian Andersen. The...