Category: CXM News

Retail job applications surge by 70% amidst declining hires

According to iCIMS’s report, overall retail job openings remain higher than a year ago, even though hiring has dropped. The report suggests that although candidates are increasingly interested in part-time retail roles, employers appear hesitant to hire at previous rates. The...

Qualtrics launches new capabilities that leverage employee feedback for better experience

Qualtrics has announced new AI capabilities within its XM for Employee Experience platform, now available to support organisations in collecting, analysing, and acting on complex employee feedback. With this release, Qualtrics aims to transform employee feedback into actionable recommendations that promote...

Kustomer sets new standard with AI-powered voice and omnichannel support

Kustomer has launched an AI-native customer service platform to help companies deliver exceptional customer experiences at unprecedented speed and scale. With AI Agents seamlessly built in and a new flexible pricing model, this platform aligns with Kustomer’s goal of eliminating...

Almost 80% of businesses rank email deliverability as critical

In its newly released report, Sinch highlights the rising importance of email deliverability, with 78.5% of surveyed senders rating it as critically important (8/10 or higher) to their business goals. Published through Sinch’s email platform Mailgun, the report aggregates insights...

Survey reveals rising demand for a fresh and engaging grocery store experience

A new survey by ChangeUp reveals that nearly 70% of grocery shoppers feel that the in-store shopping experience has either stagnated or deteriorated over the last two years, showing a critical gap between customer expectations and grocery retailers’ offerings. Released...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...

This week in CX: is privacy the key to trusting AI?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at whats going on with AI, what drives businesses to change, and are there any innovative ideas left? We’re also discussing new updates from...

Firestarter 24: Exploring innovative strategies for customer experience excellence

Organised by CEXAS, the Firestarter 24 conference successfully gathered a select group of CEOs for an exclusive, invite-only event centered around enhancing customer experience (CX) strategies in Belgrade, Serbia. In a focused two-hour session, attendees gained insights from top industry...

Most IT leaders see AI as a competitive edge, yet data challenges remain

According to Presidio’s new report, AI adoption is advancing rapidly, with 80% of companies already integrating generative AI (GenAI) into their operations, yet a notable 50% admit to launching these initiatives without proper infrastructure, governance policies, or skill sets in...

RingCentral adds AI assistant to its unified communications solution

Provider of cloud-based communication and collaboration solutions RingCentral has introduced its AI Assistant, powered by RingCentral AI, which is now included in its unified communications solutions, RingEX, at no extra cost. This tool generates real-time call notes, assists with writing and translating messages, and...