Category: CXM News

The first-ever US Customer Experience Awards are open for entries

Our colleagues from Awards International are unstoppable on their mission of hosting the largest, and most impactful CX Awards on the planet. This time, they surprised us by announcing the first-ever US Customer Experience Awards. The Customer Experience Magazine team is here to support our...

Only 26% of the content UK customers currently receive from brands is relevant

New research commissioned by Treasure Data reveals that only 26% of the content UK consumers currently receive from brands is relevant, and just 35% say that the content makes them click through.   Of the 2,000 adults surveyed, young people aged 18-34 were most likely...

CXM Stars

Welcome to CXM’s Top CX Stars nomination form. In this year’s edition, we need your help to nominate* someone you deem worthy of this achievement.   The CXM’s Top CX Stars will rank top 50 CX professionals and top 50 CX influencers,...

A picture’s worth a thousand purchases: Two-thirds of shoppers prefer real customer photos from brands over professional shots

Over half (51%) of global consumers agree social media influences purchases, and 65% find the availability of previous customer photos on social media and websites essential in their purchase decision Research from Bazaarvoice, the leading provider of product reviews and user-generated content...

Capita signs customer service contract renewal with the RSPCA

We are happy to share with you that our client Capita announced the customer service contract renewal with the RSPCA for a further eight years. What will this long-term partnership bring to both companies? Our team summarized the overall benefits...

CXM and Alida are hosting a webinar on the transformation of the resident experience

CXM is delighted to announce that this week we will be hosting a webinar in partnership with Alida, a creator of the world’s first CX & Insights Platform. The main topic is the transformation of resident experience London & Quadrant...

The Winners of CX Stars Will be Announced Soon!

The CXM team has been hard at work ratifying the results. In order to ensure a free and fair judging process, we employed the skills and experience of a panel of global CX industry leaders in order to ratify the...

CXPA Marks 10 Years of Nurturing Results Through CX

As organizations seek to ensure success, an increasing number are adopting customer experience as the cornerstone of sustainable return on their investments of time and money. With interest in customer experience on the rise, the Customer Experience Professionals Association (CXPA),...

CXTrendTalks: Amanda Riches, Senior Director Professional Services EMEA, Medallia

Amanda Riches, Senior Director Professional Services EMEA at Medallia discusses driving rich understanding and rapid innovation in context of today’s experience landscape. See the whole presentation and Q&A session below: ...

CXTrendTalks: Andreas Constantinides, Head of Messaging & Marketing, MoreThan160

Andreas Constantinides, Head of Messaging & Marketing at MoreThan160 talks about unique CX tools for exceptional CX, six categories of positive experiences and finally, explores three new “wow experience” contributors. See the whole presentation and Q&A session below: