Category: CXM News

December 03, 2020

Salesforce Acquires Slack for $27.7 Billion

Cloud computing giant Salesforce is acquiring workplace chat app Slack, the two companies announced on Tuesday. Salesforce is paying $27.7 billion for Slack, according to the press release. “Under the terms of the agreement, Slack shareholders will receive $26.79 in cash and...

By Sandra Radlovacki

December 02, 2020

CXTrendTalks: Greg Melia, CEO, CXPA

Greg Melia, CEO of Customer Experience Professionals Association (CXPA) discusses the rise and the faults and of CX job positions and the trends over the past several years that influenced these. See below the whole presentation and Q&A session below: </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div class="rmp-results-widget js-rmp-results-widget js-rmp-results-widget--35974 rmp-results-widget--not-rated" data-post-id="35974"> <div class="rmp-results-widget__visual-rating"> <i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i> </div> <div class="rmp-results-widget__avg-rating"> <span class="js-rmp-avg-rating"> 0 </span> </div> <div class="rmp-results-widget__vote-count"> (<span class="js-rmp-vote-count">0</span>) </div></div> </div> <div class='cxm-post-social-share'> <a class="tooltip" href='https://www.facebook.com/sharer/sharer.php?u=https://cxm.co.uk/cxm-news/cxtrendtalks-greg-melia-ceo-cxpa/' target='_blank'> <span class='dashicons dashicons-facebook-alt'></span> <p class="tooltiptext"> Share on Facebook </p> </a> <a class="tooltip" href='https://twitter.com/home?status=https://cxm.co.uk/cxm-news/cxtrendtalks-greg-melia-ceo-cxpa/' target='_blank'> <span class='dashicons dashicons-twitter'></span> <p class="tooltiptext"> Share on Twitter </p> </a> <a class="tooltip" href='https://www.linkedin.com/shareArticle/?url=https://cxm.co.uk/cxm-news/cxtrendtalks-greg-melia-ceo-cxpa/' target='_blank'> <span class='dashicons dashicons-linkedin'></span> <p class="tooltiptext"> Share on LinkedIn </p> </a> <a class="tooltip cxm-copy-share-url"> <input type="hidden" value="https://cxm.co.uk/cxm-news/cxtrendtalks-greg-melia-ceo-cxpa/" /> <span class='dashicons dashicons-admin-links'></span> <p class="tooltiptext"> Copy URL to Clipboard </p> </a> </div> </div> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.co.uk/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/"> <img width="1276" height="675" src="https://cxm.co.uk/wp-content/uploads/2020/12/jamie-thorpe.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.co.uk/wp-content/uploads/2020/12/jamie-thorpe.png 1276w, https://cxm.co.uk/wp-content/uploads/2020/12/jamie-thorpe-640x339.png 640w, https://cxm.co.uk/wp-content/uploads/2020/12/jamie-thorpe-1024x542.png 1024w, https://cxm.co.uk/wp-content/uploads/2020/12/jamie-thorpe-600x317.png 600w" sizes="(max-width: 1276px) 100vw, 1276px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.co.uk/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director, Ipsos MORI </p> <p class='cxm-post-excerpt'> Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director at Ipsos MORI dive deep into results of CX Voices 2020, an inaugural market study of both client and agency side CX Professionals. See the whole presentation and Q&A... </p> </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div class="rmp-results-widget js-rmp-results-widget js-rmp-results-widget--35961 rmp-results-widget--not-rated" data-post-id="35961"> <div class="rmp-results-widget__visual-rating"> <i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i> </div> <div class="rmp-results-widget__avg-rating"> <span class="js-rmp-avg-rating"> 0 </span> </div> <div class="rmp-results-widget__vote-count"> (<span class="js-rmp-vote-count">0</span>) </div></div> </div> <div class='cxm-post-social-share'> <a class="tooltip" href='https://www.facebook.com/sharer/sharer.php?u=https://cxm.co.uk/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/' target='_blank'> <span class='dashicons dashicons-facebook-alt'></span> <p class="tooltiptext"> Share on Facebook </p> </a> <a class="tooltip" href='https://twitter.com/home?status=https://cxm.co.uk/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/' target='_blank'> <span class='dashicons dashicons-twitter'></span> <p class="tooltiptext"> Share on Twitter </p> </a> <a class="tooltip" href='https://www.linkedin.com/shareArticle/?url=https://cxm.co.uk/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/' target='_blank'> <span class='dashicons dashicons-linkedin'></span> <p class="tooltiptext"> Share on LinkedIn </p> </a> <a class="tooltip cxm-copy-share-url"> <input type="hidden" value="https://cxm.co.uk/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/" /> <span class='dashicons dashicons-admin-links'></span> <p class="tooltiptext"> Copy URL to Clipboard </p> </a> </div> </div> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.co.uk/cxm-news/international-business-excellence-awards-2020-meet-the-winners/"> <img width="1280" height="720" src="https://cxm.co.uk/wp-content/uploads/2020/12/IBXA20-Winn-ann-1280x720-1.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.co.uk/wp-content/uploads/2020/12/IBXA20-Winn-ann-1280x720-1.png 1280w, https://cxm.co.uk/wp-content/uploads/2020/12/IBXA20-Winn-ann-1280x720-1-640x360.png 640w, https://cxm.co.uk/wp-content/uploads/2020/12/IBXA20-Winn-ann-1280x720-1-1024x576.png 1024w, https://cxm.co.uk/wp-content/uploads/2020/12/IBXA20-Winn-ann-1280x720-1-600x338.png 600w" sizes="(max-width: 1280px) 100vw, 1280px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 01, 2020 </p> </div> <a href="https://cxm.co.uk/cxm-news/international-business-excellence-awards-2020-meet-the-winners/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> International Business Excellence Awards 2020: Meet the Winners </p> <p class='cxm-post-excerpt'> The winners of the International Business Excellence Awards 2020 have been revealed yesterday at the Live Online event, celebrating teams and individuals for the outstanding work done by businesses worldwide. Finalists were competing to secure Gold, Silver and Bronze titles across... </p> </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div class="rmp-results-widget js-rmp-results-widget js-rmp-results-widget--35879 rmp-results-widget--not-rated" data-post-id="35879"> <div class="rmp-results-widget__visual-rating"> <i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i> </div> <div class="rmp-results-widget__avg-rating"> <span class="js-rmp-avg-rating"> 0 </span> </div> <div class="rmp-results-widget__vote-count"> (<span class="js-rmp-vote-count">0</span>) </div></div> </div> <div class='cxm-post-social-share'> <a class="tooltip" href='https://www.facebook.com/sharer/sharer.php?u=https://cxm.co.uk/cxm-news/international-business-excellence-awards-2020-meet-the-winners/' target='_blank'> <span class='dashicons dashicons-facebook-alt'></span> <p class="tooltiptext"> Share on Facebook </p> </a> <a class="tooltip" href='https://twitter.com/home?status=https://cxm.co.uk/cxm-news/international-business-excellence-awards-2020-meet-the-winners/' target='_blank'> <span class='dashicons dashicons-twitter'></span> <p class="tooltiptext"> Share on Twitter </p> </a> <a class="tooltip" href='https://www.linkedin.com/shareArticle/?url=https://cxm.co.uk/cxm-news/international-business-excellence-awards-2020-meet-the-winners/' target='_blank'> <span class='dashicons dashicons-linkedin'></span> <p class="tooltiptext"> Share on LinkedIn </p> </a> <a class="tooltip cxm-copy-share-url"> <input type="hidden" value="https://cxm.co.uk/cxm-news/international-business-excellence-awards-2020-meet-the-winners/" /> <span class='dashicons dashicons-admin-links'></span> <p class="tooltiptext"> Copy URL to Clipboard </p> </a> </div> </div> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.co.uk/customer-experience/ukcxa-winner-octopus-energy-launches-in-germany/"> <img width="1440" height="810" src="https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-1440x810.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-1440x810.jpg 1440w, https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-640x360.jpg 640w, https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-1280x720.jpg 1280w, https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-1024x576.jpg 1024w, https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-1536x864.jpg 1536w, https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-2048x1152.jpg 2048w, https://cxm.co.uk/wp-content/uploads/2020/11/ashes-sitoula-UfEyDdXlRp8-unsplash-600x338.jpg 600w" sizes="(max-width: 1440px) 100vw, 1440px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> November 24, 2020 </p> </div> <a href="https://cxm.co.uk/customer-experience/ukcxa-winner-octopus-energy-launches-in-germany/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> UKCXA Winner Octopus Energy Launches in Germany </p> <p class='cxm-post-excerpt'> Multiple UK Customer Experience Awards winner and entech pioneer Octopus Energy today launches in Germany on a mission to disrupt the market and deliver contract freedom and innovative tariffs for customers. The new business Octopus Energy Germany is targeting 1 million... </p> </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div class="rmp-results-widget js-rmp-results-widget js-rmp-results-widget--35740 rmp-results-widget--not-rated" data-post-id="35740"> <div class="rmp-results-widget__visual-rating"> <i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i> </div> <div class="rmp-results-widget__avg-rating"> <span class="js-rmp-avg-rating"> 0 </span> </div> <div class="rmp-results-widget__vote-count"> (<span class="js-rmp-vote-count">0</span>) </div></div> </div> <div class='cxm-post-social-share'> <a class="tooltip" 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https://cxm.co.uk/wp-content/uploads/2020/11/Horizontal-image.jpg 1920w" sizes="(max-width: 1227px) 100vw, 1227px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> November 16, 2020 </p> </div> <a href="https://cxm.co.uk/cxm-news/medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> Medallia Collaborates with Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement </p> <p class='cxm-post-excerpt'> Medallia, a global leader in experience management and a member of Oracle PartnerNetwork today announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand.... </p> </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div 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href='https://www.facebook.com/sharer/sharer.php?u=https://cxm.co.uk/cxm-news/medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement/' target='_blank'> <span class='dashicons dashicons-facebook-alt'></span> <p class="tooltiptext"> Share on Facebook </p> </a> <a class="tooltip" href='https://twitter.com/home?status=https://cxm.co.uk/cxm-news/medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement/' target='_blank'> <span class='dashicons dashicons-twitter'></span> <p class="tooltiptext"> Share on Twitter </p> </a> <a class="tooltip" href='https://www.linkedin.com/shareArticle/?url=https://cxm.co.uk/cxm-news/medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement/' target='_blank'> <span class='dashicons dashicons-linkedin'></span> <p class="tooltiptext"> Share on LinkedIn </p> </a> <a class="tooltip cxm-copy-share-url"> <input type="hidden" value="https://cxm.co.uk/cxm-news/medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement/" /> <span class='dashicons dashicons-admin-links'></span> <p class="tooltiptext"> Copy URL to Clipboard </p> </a> </div> </div> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.co.uk/cxm-news/online-fashion-retailer-gains-three-million-customers-as-profits-soar-amid-pandemic/"> <img width="990" height="660" src="https://cxm.co.uk/wp-content/uploads/2020/10/170810-asos-shot-20-199.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.co.uk/wp-content/uploads/2020/10/170810-asos-shot-20-199.jpg 990w, https://cxm.co.uk/wp-content/uploads/2020/10/170810-asos-shot-20-199-640x427.jpg 640w, https://cxm.co.uk/wp-content/uploads/2020/10/170810-asos-shot-20-199-600x400.jpg 600w" sizes="(max-width: 990px) 100vw, 990px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> October 14, 2020 </p> </div> <a href="https://cxm.co.uk/cxm-news/online-fashion-retailer-gains-three-million-customers-as-profits-soar-amid-pandemic/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> Online Fashion Retailer Gains Three Million Customers as Profits Soar amid Pandemic </p> <p class='cxm-post-excerpt'> Online fashion retailer Asos added three million customers in the past year despite the pandemic. The company’s annual profits have also skyrocketed thanks to cost-cutting and fewer returned items during this period. Asos has now reached more than 23 million customers globally, with... </p> </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div class="rmp-results-widget js-rmp-results-widget js-rmp-results-widget--34374 rmp-results-widget--not-rated" data-post-id="34374"> <div class="rmp-results-widget__visual-rating"> <i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i> </div> <div class="rmp-results-widget__avg-rating"> <span class="js-rmp-avg-rating"> 0 </span> </div> <div class="rmp-results-widget__vote-count"> (<span class="js-rmp-vote-count">0</span>) </div></div> </div> <div class='cxm-post-social-share'> <a class="tooltip" href='https://www.facebook.com/sharer/sharer.php?u=https://cxm.co.uk/cxm-news/online-fashion-retailer-gains-three-million-customers-as-profits-soar-amid-pandemic/' target='_blank'> <span class='dashicons dashicons-facebook-alt'></span> <p class="tooltiptext"> Share on Facebook </p> </a> <a class="tooltip" href='https://twitter.com/home?status=https://cxm.co.uk/cxm-news/online-fashion-retailer-gains-three-million-customers-as-profits-soar-amid-pandemic/' target='_blank'> <span class='dashicons dashicons-twitter'></span> <p class="tooltiptext"> Share on Twitter </p> </a> <a class="tooltip" href='https://www.linkedin.com/shareArticle/?url=https://cxm.co.uk/cxm-news/online-fashion-retailer-gains-three-million-customers-as-profits-soar-amid-pandemic/' target='_blank'> <span class='dashicons dashicons-linkedin'></span> <p class="tooltiptext"> Share on LinkedIn </p> </a> <a class="tooltip cxm-copy-share-url"> <input type="hidden" value="https://cxm.co.uk/cxm-news/online-fashion-retailer-gains-three-million-customers-as-profits-soar-amid-pandemic/" /> <span class='dashicons dashicons-admin-links'></span> <p class="tooltiptext"> Copy URL to Clipboard </p> </a> </div> </div> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.co.uk/customer-experience/cxday-spotlight-interview-with-faran-niaz/"> <img width="1350" height="900" src="https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1350x900.jpg" class="cxm-post-image wp-post-image" alt="A mic and a laptop ready for the CXDay Spotlight." decoding="async" loading="lazy" srcset="https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1350x900.jpg 1350w, https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-640x427.jpg 640w, https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1280x853.jpg 1280w, https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1024x683.jpg 1024w, https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1536x1024.jpg 1536w, https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-2048x1365.jpg 2048w, https://cxm.co.uk/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-600x400.jpg 600w" sizes="(max-width: 1350px) 100vw, 1350px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> October 07, 2020 </p> </div> <a href="https://cxm.co.uk/customer-experience/cxday-spotlight-interview-with-faran-niaz/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXDay Spotlight: Interview With Faran Niaz </p> <p class='cxm-post-excerpt'> Faran Niaz is a global CX professional with a proven track record in the banking and financial industry. Faran is an accomplished Customer Experience, Digital Transformation & Change Management Expert, as well as a CX Judge, Trainer and speaker on... </p> </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div class="rmp-results-widget js-rmp-results-widget js-rmp-results-widget--34190 " data-post-id="34190"> <div class="rmp-results-widget__visual-rating"> <i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star rmp-icon--full-highlight"></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star rmp-icon--full-highlight"></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star rmp-icon--full-highlight"></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star rmp-icon--full-highlight"></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star rmp-icon--full-highlight"></i> </div> <div class="rmp-results-widget__avg-rating"> <span class="js-rmp-avg-rating"> 5 </span> </div> <div class="rmp-results-widget__vote-count"> (<span class="js-rmp-vote-count">2</span>) </div></div> </div> <div class='cxm-post-social-share'> <a class="tooltip" href='https://www.facebook.com/sharer/sharer.php?u=https://cxm.co.uk/customer-experience/cxday-spotlight-interview-with-faran-niaz/' target='_blank'> <span class='dashicons dashicons-facebook-alt'></span> <p class="tooltiptext"> Share on Facebook </p> </a> <a class="tooltip" href='https://twitter.com/home?status=https://cxm.co.uk/customer-experience/cxday-spotlight-interview-with-faran-niaz/' target='_blank'> <span class='dashicons dashicons-twitter'></span> <p class="tooltiptext"> Share on Twitter </p> </a> <a class="tooltip" href='https://www.linkedin.com/shareArticle/?url=https://cxm.co.uk/customer-experience/cxday-spotlight-interview-with-faran-niaz/' target='_blank'> <span class='dashicons dashicons-linkedin'></span> <p class="tooltiptext"> Share on LinkedIn </p> </a> <a class="tooltip cxm-copy-share-url"> <input type="hidden" value="https://cxm.co.uk/customer-experience/cxday-spotlight-interview-with-faran-niaz/" /> <span class='dashicons dashicons-admin-links'></span> <p class="tooltiptext"> Copy URL to Clipboard </p> </a> </div> </div> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.co.uk/cxm-news/online-retail-and-take-away-brands-are-the-uks-fastest-growing-brands-during-the-pandemic/"> <img width="1440" height="383" src="https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb.jpg 1780w, https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb-640x170.jpg 640w, https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb-1280x341.jpg 1280w, https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb-1024x273.jpg 1024w, https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb-1536x409.jpg 1536w, https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb-320x85.jpg 320w, https://cxm.co.uk/wp-content/uploads/2020/09/37b2a741570a5341131ba0a39f36d2fb-600x160.jpg 600w" sizes="(max-width: 1440px) 100vw, 1440px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> September 30, 2020 </p> </div> <a href="https://cxm.co.uk/cxm-news/online-retail-and-take-away-brands-are-the-uks-fastest-growing-brands-during-the-pandemic/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> Online Retail and Take-away Brands are the UK’s Fastest Growing Brands During the Pandemic </p> <p class='cxm-post-excerpt'> Online retail and take-away brands Ocado, Deliveroo and Just Eat are the UK’s fastest growing brands according to the 2020 BrandZ™ Top 75 Most Valuable UK Brands report, launched by WPP and Kantar. Already gathering pace pre-COVID-19, Ocado’s online capabilities and perceptions of... </p> </a> <div class='cxm-post-extra'> <div class='cxm-post-rating'> <div class="rmp-results-widget js-rmp-results-widget js-rmp-results-widget--33423 rmp-results-widget--not-rated" data-post-id="33423"> <div class="rmp-results-widget__visual-rating"> <i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i><i class="js-rmp-results-icon rmp-icon rmp-icon--ratings rmp-icon--star "></i> </div> <div class="rmp-results-widget__avg-rating"> <span class="js-rmp-avg-rating"> 0 </span> </div> <div class="rmp-results-widget__vote-count"> (<span class="js-rmp-vote-count">0</span>) </div></div> </div> <div class='cxm-post-social-share'> <a class="tooltip" href='https://www.facebook.com/sharer/sharer.php?u=https://cxm.co.uk/cxm-news/online-retail-and-take-away-brands-are-the-uks-fastest-growing-brands-during-the-pandemic/' target='_blank'> <span class='dashicons dashicons-facebook-alt'></span> <p class="tooltiptext"> Share on Facebook </p> </a> <a class="tooltip" href='https://twitter.com/home?status=https://cxm.co.uk/cxm-news/online-retail-and-take-away-brands-are-the-uks-fastest-growing-brands-during-the-pandemic/' target='_blank'> <span class='dashicons dashicons-twitter'></span> <p class="tooltiptext"> Share on Twitter </p> </a> <a class="tooltip" href='https://www.linkedin.com/shareArticle/?url=https://cxm.co.uk/cxm-news/online-retail-and-take-away-brands-are-the-uks-fastest-growing-brands-during-the-pandemic/' target='_blank'> <span class='dashicons dashicons-linkedin'></span> <p class="tooltiptext"> Share on LinkedIn </p> </a> <a class="tooltip cxm-copy-share-url"> <input type="hidden" value="https://cxm.co.uk/cxm-news/online-retail-and-take-away-brands-are-the-uks-fastest-growing-brands-during-the-pandemic/" /> <span class='dashicons dashicons-admin-links'></span> <p class="tooltiptext"> Copy URL to Clipboard </p> </a> </div> </div> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.co.uk/customer-experience/ttecs-ai-voted-disruptive-technology-of-the-year-2020/"> <img width="1440" height="718" src="https://cxm.co.uk/wp-content/uploads/2020/09/1.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.co.uk/wp-content/uploads/2020/09/1.jpg 1553w, https://cxm.co.uk/wp-content/uploads/2020/09/1-640x319.jpg 640w, https://cxm.co.uk/wp-content/uploads/2020/09/1-1280x638.jpg 1280w, https://cxm.co.uk/wp-content/uploads/2020/09/1-1024x510.jpg 1024w, https://cxm.co.uk/wp-content/uploads/2020/09/1-1536x766.jpg 1536w, https://cxm.co.uk/wp-content/uploads/2020/09/1-320x159.jpg 320w, https://cxm.co.uk/wp-content/uploads/2020/09/1-600x299.jpg 600w" sizes="(max-width: 1440px) 100vw, 1440px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> CXM Editorial </strong> </a> <p class='cxm-post-date'> September 22, 2020 </p> </div> <a href="https://cxm.co.uk/customer-experience/ttecs-ai-voted-disruptive-technology-of-the-year-2020/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> TTEC’s AI Voted Disruptive Technology of the Year 2020 </p> <p class='cxm-post-excerpt'> TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has had its RealPlay™ AI-powered training technology named Disruptive Technology of the Year 2020 by Customer Contact Week. 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