Category: CXM News

Technology Rules Kantar’s 2020 BrandZ Top 100 Most Valuable Global Brands

Recently launched BrandZ Top 100 Most Valuable Global Brands report shows the technology sector dominating the chart, representing over 30 percent of brand value. Apple maintained its position as the second most valuable global brand (+14 percent, $352.2bn), followed by...

High Visibility: The Importance of In-depth Visibility into Customer Complaints for Improved CX

As businesses of all shapes, sizes and scopes find themselves trying to mitigate increasingly transient customer demographics, we’re all having to work harder on our customer retention strategies. More than ever, the emphasis for most businesses has shifted to building...

Over Half of UK Customers Dissatisfied with Online Banking Services Since the Lockdown

A new study surveying 2,000 consumers and 500 banks reveals 58 percent of customers were unable to access needed online banking services since lockdown. Many customers felt disappointed by the lack of services from their banks’ and the most common complaint...

The Symbiosis of CX and EX: A Path To Human Experience

2020 – A global crisis or a valuable lesson? 2020 has been a tough year so far, but at the same time, it should be considered as a year of wisdom for professionals who choose to focus on the sociological...

More than Half of UK Contact Centres Were Not Fully Prepared for Remote Work Under the Lockdown

The findings of the survey show that 71 percent of UK contact centres were not fully ready for remote working under the lockdown restrictions. The recent nationwide survey conducted by the global leader in cloud customer experience and contact centre solutions...

Emirates Airline to Cut Workforce

Emirates airline had announced last week plans to let go some of the employees to preserve cash due to the consequences of the COVID-19. Dubai’s flagship airline stated: “We have been doing everything possible to retain the talented people that make...

Zooming Past: Zoom’s Revenue Grows by 169% Year-over-year During the Pandemic

According to data collected by Buyshares.co.uk, video conferencing platform Zoom grew by 169 percent by the first quarter of the fiscal year 2021, during which the revenue stood at $328 million. The revenue during the first quarter of the previous fiscal...

Global Futurists: Episode #5 Rohit Talwar

In Summary: Rohit Talwar ...

Microsoft First AI Centre for Energy opens in Dubai

The US-based technology giant opened a first in the world artificial intelligence centre for energy in Dubai, so it could develop technologies to be used globally. The virtual inauguration of the centre took place on Wednesday and is based at the...

Revealed: Backlog of Unused Annual Leave Could Cost Businesses up to £250,000

New research by InstantOffices reveals that UK businesses are likely to face a huge backlog of annual leave requests that could cost businesses more than £250,000, more than 8.5 million people ate currently furloughed at home. With restriction easing as we...