Category: CXM News

UK Sick Day Costs Could Rise by 45% in 2020

As the UK eases further out of the tight lockdown restrictions that were put in place at the end of March 2020, more and more workers are heading back into offices and factory floors that have laid dormant for nearly...

Living the Change: Continuous Transformation in the Experience Economy

We are living in non-linear times. In the past, we had enough time to learn and analyse events, in order to initiate actions in the present that will secure our future. Today, the problem is that when you try to learn...

Huawei Announces Partnerships with Samsonite and Kircher

Huawei Consumer Business Group (BG) has announced new partnerships with global brands Samsonite and Karcher to expand the 1+8+N ecosystem with new additions every week. Huawei has a proven track record of collaboration with global brands, including partnerships with Leica and...

Winners Announced: UK Business Awards 2020

The 2020 UK Business Awards took place on Zoom last Thursday, celebrating the people, companies, and initiatives behind some of the best businesses in Britain. Hosted by Awards International – holders of an Independent Awards Standards Council Gold Trust Mark – the live...

The Value of Branding?

Brands are part of our everyday lives, fully entrenched. Many things can be branded, and we immediately think of products and services. But places too can be branded and yes, even religions are brands. In this constant environment of change, either...

International Business Excellence Awards are Going Online

Due to the public health situation, this year’s International Business Excellence Awards will be taking place Live Online from start to finish, on 30TH November via latest videoconferencing software. IBX Awards hosted by Awards International recognise long-term sustainable profitability. This is...

Stripe is Preferred Payment Processor on Over Half of eCommerce Websites Globally

Over 50 percent of global ecommerce purchases are carried out through Stripe, according to data obtained by Buyshares.co.uk. PayPal comes second, accounting for almost 20 percent of all online payments, followed by Google Pay’s 16 percent. Amazon payments account for 4...

Technology Rules Kantar’s 2020 BrandZ Top 100 Most Valuable Global Brands

Recently launched BrandZ Top 100 Most Valuable Global Brands report shows the technology sector dominating the chart, representing over 30 percent of brand value. Apple maintained its position as the second most valuable global brand (+14 percent, $352.2bn), followed by...

High Visibility: The Importance of In-depth Visibility into Customer Complaints for Improved CX

As businesses of all shapes, sizes and scopes find themselves trying to mitigate increasingly transient customer demographics, we’re all having to work harder on our customer retention strategies. More than ever, the emphasis for most businesses has shifted to building...

Over Half of UK Customers Dissatisfied with Online Banking Services Since the Lockdown

A new study surveying 2,000 consumers and 500 banks reveals 58 percent of customers were unable to access needed online banking services since lockdown. Many customers felt disappointed by the lack of services from their banks’ and the most common complaint...