Category: Digital Experience

Six steps to understanding the digital customer

Going digital is no longer a strategy planned for the future – it’s simply a requirement for doing business in today’s multi-channel world. But managing the ‘digital customer experience’ can be complicated. Richard McCrossan, Strategic Business Director at Genesys looks...

Speeding fines hit four year high due to new digital cameras

The number of speeding fines issued to motorists by the courts in England and Wales has risen to its highest level for four years amid the rollout of a new generation of digital speed cameras. The increase has been attributed...

EE to end Orange Wednesdays cinema offer

EE is axing its Orange Wednesdays promotion that provides free cinema tickets to its mobile phone customers. The offer, which allows Orange and EE customers to get two cinema tickets for the price of one on Wednesdays, was launched more than 10...

Amazon to launch hotel booking service

Amazon.com, the largest online company in the U.S. is set to break into the highly competitive travel market by launching an online hotel booking service in early 2015. Reportedly called Amazon Travel, the service will initially offer users deals on a...

Christmas shoppers: diving deep into their personality

Some Christmas shoppers have it all wrapped up by the 1st of December, while others are still rushing around on Christmas Eve. Then there are the bargain hunters who scour the web for the best deals. We also know those...

Quintessentially Lifestyle Delivers Personalised Lifestyle Services

Alpha Digital Design partnered with Mvine to improve Member Experience on-the-go Established in London in 2000, Quintessentially Lifestyle is an award-winning luxury concierge service that has three tiered levels of membership and over 60 offices around the globe, providing personalised lifestyle...

Is 2015 The Year Retail Makes Multi-Channel Finally Deliver?

Switched-on retailers and e-tailers alike are finally making multi-channel service delivery the reality it’s needed to be for some time, says Paul Sweeney of contact centre tech leader VoiceSage An ability to deliver true multi-channel service to customers has been a...

Half of consumers will order Christmas gifts online just days before the 25th

Almost half (47%) of consumers will order gifts online this Christmas with less than a week until the big day itself, according to the latest eCustomerServiceIndex results from eDigitalResearch and IMRG. The results mark the need for retailers and couriers...

Customers demand more insightful chat: So Let’s Get Smarter!

Nick Mitchell takes a look at customer service and sales engagement; especially the trend to reduce customer effort to improve brand loyalty with online chat services. During 2014 customer experience research company tlf conducted a survey on behalf of [24]7 that...

Keeping retail relevant

Amy Reeve, Marketing Assistant at Trustmarque Solutions The advent of the digital era has provided us with new ways of doing everything, from socialising to shopping; the wholesale change we’ve witnessed has been perhaps the most pervasive since the Industrial Revolution...