Category: Digital Experience

Ulta Beauty selects Lucky to provide real-time product access to customers

Lucky, an e-commerce analytics company, has announced a partnership with Ulta Beauty, the largest speciality beauty retailer in the United States, to enhance the omnichannel shopping experience for consumers. The collaboration will enable beauty brands to connect their Direct-To-Consumer (DTC)...

New report exposes healthcare’s biggest dealbreakers

Patients are no longer just patients. They’re consumers with high expectations, and they won’t hesitate to walk away from healthcare providers who don’t meet them. A new report from Press Ganey reveals that barriers like frustrating scheduling, unreliable online information,...

Silos are the root cause of your customer experience challenges 

Chances are you work for an organisation that considers itself “customer centric.” In 2025, most organisations have figured out that building experiences that put the customer first is one of the best ways to create lasting customer loyalty and earn...

Many are unknowingly flirting with AI in online dating

As Valentine’s Day approaches, a new survey reveals how artificial intelligence is shaking up the modern romance and many people are not even realising it.Not only is AI changing how we work and communicate, but it’s also creeping into our...

TELUS Digital expands global AI research with new innovation hub in Brazil

TELUS Digital Experience is expanding its AI research footprint with the launch of the TELUS Digital Research Hub at the University of São Paulo (USP). With a $1 million investment over the next three years, this facility will serve as...

Sigma Connected donates IT equipment to support West Midlands charity

Many of us take our technology for granted, it is almost unimaginable to think of people without access to smartphones or laptops. Yet there are many without them. Unable to access government essentials, education and career information. In most offices,...

How to leave X (Twitter) with your business/brand dignity intact

Many businesses are closing down their X accounts for company alignment or operational reasons. Typical responses focus on the platform’s falling engagement value or the rise of misinformation. Emarketer reported a drop from 8 million to 6 million among UK...

Amplitude wants to end annoying popups with smarter guides and surveys

Amplitude has unveiled Guides and Surveys, a new suite of tools designed to improve user onboarding and engagement—without the frustration of intrusive popups. Through AI-driven targeting and “annoyance monitoring,” the digital analytics company promises to make in-product guidance more personalised,...

The age of deepfake deception is here and most of us are already falling for it

A new study from biometric security firm iProov has revealed a startling truth: 99.9% of people can’t reliably identify deepfakes.The research, which tested 2,000 consumers in the UK and US, asked participants to distinguish between real and AI-generated images and...

Yext acquires Places Scout to bolster search intelligence

Digital presence management company Yext has acquired Places Scout, a local SEO and location intelligence platform, in a move to strengthen its competitive intelligence and benchmarking capabilities. The acquisition enhances Yext’s ability to provide real-time, data-driven insights, helping brands track...