Category: Digital Experience

Shoppers are now letting AI do the browsing

More than 60% of consumers now turn to ChatGPT, Gemini, and other AI tools for online shopping, according to new research from Bloomreach. The study of over 1,000 U.S. consumers reveals that AI is not just assisting shoppers—it’s fundamentally changing...

CardFree and SoundHound AI launch first-ever voice ordering and payment system

CardFree, an all-in-one platform that equips merchants with customised order, payment, and loyalty solutions, has announced the launch of a new end-to-end AI ordering and payment solution in collaboration with SoundHound AI. The feature aims to streamline phone-in takeout orders...

Vonage and SAP unleash intelligent AI tools to elevate enterprise operations

Vonage has announced an expanded partnership with SAP to drive AI-powered business transformation. By integrating Vonage’s advanced communications and network APIs with SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create smarter, more efficient...

Salesforce unveils Agentforce 2dx – AI agents that do more than assist

Salesforce has launched Agentforce 2dx, the latest version of its digital labour platform designed to integrate autonomous AI agents seamlessly into business operations.Agentforce 2dx reveals proactive AI agents that work behind the scenes, executing tasks and optimising workflows without constant...

Simplify Meetings with User-Friendly AV Control Systems

Managing meetings can be challenging without the right technology in place. A user-friendly AV control system makes meetings seamless and efficient. It integrates multiple devices and enables smooth operation and improved collaboration.The right AV system helps you adjust lighting, manage...

ServiceNow’s AI agents are changing telecom – here’s how

In collaboration with NVIDIA, ServiceNow has unveiled an AI solution tailored for the telecommunications industry. Leveraging NVIDIA AI Enterprise software and the powerful NVIDIA DGX Cloud platform, these AI agents are set to transform service providers’ operations by automating complex...

MWC kicks off with 7 in 10 businesses seeking simplified telecoms CX

Mobile World Congress (MWC) is taking place in Barcelona, Spain this week. While phone vendors continue touting greater AI capabilities, businesses look beyond the latest smartphone features to extract more value from their telecom providers and to improve operations.According...

Warehouses face urgent need for automation to meet demand

The warehouse industry is undergoing a major transformation, with 63% of warehouse leaders planning to implement AI and augmented reality (AR) technologies within the next five years. According to a study by Zebra Technologies, 64% intend to increase their investments...

New Sports Direct members scheme to boost customer experience

Sports brands treat loyalty as one of their key differentiators, logically sports retailers should take the same approach. The UK’s Sports Direct stores, a part of Frasers Group, launched a new benefit-based programme, called “Sports Direct Membership.” It rewards customers...

Survival mode: Online retailers scramble to dodge tariff fallout

A tidal wave of tariffs and regulatory shake-ups is sending shockwaves through the e-commerce world, with a staggering 83% of industry executives fearing for their companies’ survival. That’s the grim warning from Swap’s latest Tariff Turmoil Report, which paints a...