Category: Digital Experience

HCLTech partners with Microsoft to boost contact centres with AI-driven solutions

HCLTech has unveiled an expanded partnership with Microsoft to revolutionise customer service experiences through genAI and cloud-based contact centre solutions. This collaboration will enable clients to leverage Microsoft Dynamics 365 Contact Center, a Copilot-first platform designed to accelerate issue resolution...

The role of AI and real-time insights in the CDP era

In its latest report, Tealium highlights that 81% of customer data platform (CDP) users are highly satisfied with their platform’s ability to support AI and machine learning (ML) initiatives. The report shows how AI transforms CDP usage, with 54% of...

Algolia transforms fashion e-commerce with new tool

Algolia has unveiled its Intelligent Fashion Solution, designed to set new benchmarks in fashion e-commerce. The platform aims to address the most pressing challenges online fashion retailers face, creating personalised shopping experiences that drive customer satisfaction and boost conversion rates. At...

Furniture brand Wayfair leverages Google’s Gemini to transform online retail

Furniture brand Wayfair and Google Cloud have expanded their partnership to enhance the online retailer’s product catalogue and employee productivity. By integrating Google’s advanced Gemini models on Vertex AI and deploying Google Workspace, Wayfair is achieving significant operational improvements and...

Persistent launches new tool to revolutionise data integration in healthcare and life sciences

Persistent Systems has announced the launch of Pi-OmniKG, an advanced AI-powered knowledge graph solution developed in collaboration with Google Cloud. Omni reflects the company’s capacity to manage a broad spectrum of data, while KG stands for Knowledge Graphs enhanced by...

Lenovo introduces advanced robotics and AI tools for smarter retail operations

At NRF 2025, Lenovo unveiled three retail solutions combining the latest in robotics and artificial intelligence, all tested in real-world environments. “Today’s retailers have never faced greater challenges and have never needed technology to work for them more. Lenovo’s track record...

Cera secures $150 million to transform home healthcare with AI

UK-based home healthcare provider Cera has raised $150 million in debt and equity funding to help scale its AI-driven platform. This round was led by funds affiliated with BDT & MSD Partners and Schroders Capital. While the company disclosed that...

AI takes centre stage in customer success strategies

According to Gainsight’s Customer Success Index Report, 52% of CS teams leverage AI, transitioning from experimental use to essential integration. These AI tools improve early warning systems, streamline processes, and deliver deeper customer insights, helping businesses anticipate and mitigate churn...

Talkdesk unveils AI-powered customer service agents for retail

Talkdesk has introduced Talkdesk AI Agents for Retail, bringing advanced autonomous AI capabilities to enhance retail customer service. These AI agents perform complex tasks independently or semi-independently, driven by intelligent decision-making. “Talkdesk AI Agents for Retail represents a significant advancement in...

Great in-store retail experience… so why is the website so bad?

Have you ever walked into a store and felt transported? It might have been the intoxicating scent, the unexpected decor, or the labyrinth-like layout. But that magic often disappears when you visit a brand’s website, despite increased investment in digital brand...