Category: Digital Experience

Let’s Chat: Exploring the Feature Central to CX Success

As a channel, chat has been around for a while, but it is now moving centre stage when it comes to Customer Experience. Consumers like its ease of use and how it lets them have a real-time conversation without picking up...

‘Regifting’ and Avoiding Relatives: Christmas Day Phone Habits Revealed

A survey of 1,000 UK consumers from Sapio Research revealed that phones will be a permanent fixture this Christmas day with each person spending an average of 103 mins each on their phones, and a third of us (32 percent) spending more...

The Best Digital Experiences are the ones you Never Notice

Mark Jones is the CEO and Founder of Giant iTab, and has been on the judging panel of the UK Digital Experience Awards for the last four years. In this role, he has seen some of the most progressive innovations...

Instagram for Business Marketing: 10 Myths You Should Ignore

Instagram is one of the most relevant social media platforms, with more than 800 million users – a big opportunity for organisations looking to grow a large following. Understanding how to direct even a portion of that attention towards your products...

FoundIt find themselves Wembley Winners Yet Again

Hot on the heels of their UK Customer Experience Award win in September, data platform innovators FoundIt returned to Wembley Stadium in November to take home another prize for their expanding trophy cabinet – a UK Digital Experience Award. The London...

Empowering a Blended Workforce to Deliver Optimal CX

As consumers continue to become more digital-savvy, organisations are considering – and even implementing – more cost-effective digital channels as part of their evolving customer engagement strategies. For many, this means investing in AI solutions like virtual assistants, in-store virtual helpdesks,...

Award-Winning Team is Digitising Northern Ireland’s Public Sector

A group working to make Northern Ireland’s public sector accessible to more people than ever before via digitisation has been honoured at the UK Digital Experience Awards 2017. The Digital Transformation Service, which was created by the NI Department of Finance,...

Three is the Magic Number at UKDXAs

One of Britain’s best-known mobile networks has claimed an impressive two titles at the 2017 UK Digital Experience Awards. Three, which revolutionised the mobile market when it famously launched as the first video phone network, entered two categories at the Awards...

Traydstream Claim Fintech Title at UKDXAs

Trade technology firm Traydstream has taken home the award for best Financial Services & Fintech in the UK Digital Experience Awards 2017. The company – which has offices in London and Cardiff – is known for its holistic approach to the...

Stars Align for Sagittarius at UK DX Awards

The stars were aligned just right for Sagittarius Digital at the UK Digital Experience Awards at Wembley Stadium, as the company won the Business Change Category. The firm – which has UK bases in London and Kent, alongside global offices in...