Category: Digital Experience

HSO Helps Kohler Co Embark on a Digital Journey

IT provider HSO has partnered with leading commercial and industrial Kitchen and bathroom products manufacturer Kohler Co to streamline their communications using Microsoft Dynamics and provide foundations for future development. The deal will help Kohler’s accounts using Microsoft Dynamics 365 Sales...

About Tyne!: Newcastle Council Reveals Digital Experience Overhaul

Newcastle City Council has announced a major Digital Experience shake-up for local citizens thanks to a new partnership. Customer engagement firm England Verint Systems Inc, will improve automated digital customer services for the council’s employees and Newcastle residents. With a population of almost...

Six Skills a Succesful IOT Developer Needs

The Internet of Things (IoT) will continue to transform the digital landscape in 2018. Here CXM presents six skills IoT developers need to be successful in this pioneering field. 1. Ability to work in a team/listen and cooperate The Internet of Things...

Five Trends that will Dominate Digital in 2018

TREND #1 The year of the MVP The MVP (minimal viable product) approach has been around for a while now but we’re expecting to see its adoption accelerate in 2018, becoming the ‘accepted’ way digital is done. So why will this year be...

Artificial Intelligence, the Employee Journey, and the Millennial Dilemma

Today’s employer is facing a 21st Century personnel challenge, one which was almost non-existent for their predecessors. Previous generations held the expectation that an individual would build a professional career within one industry by starting at the bottom of the...

UK Xmas Shoppers Among Fastest Online

UK online shoppers enjoyed the fastest website response times while browsing for Christmas gifts, it has been revealed. Research from digital performance management company Dynatrace found the UK response times for websites to be 5.19 seconds. This put Brits in second place...

The Digitalisation of Healthcare: Why the NHS Needs Proactive Customer Engagement

In today’s digital world, people are expecting more from their Customer Experience. Personalised and efficient service is now the norm, and every industry, from retail to healthcare, has a vested interest in proactively engaging with their customers. We are seeing large...

Banks Face Choice: Personalise or Lose Customers

Today’s customers are expecting more than ever from their favourite brands. With a proliferation of tech-savvy companies tuned into the digital economy, customers can have on-demand access to food, transport, and endless personalised services at the touch of a button....

Digital Marketing Swaps to Transform Your Business in 2018

Almost half of global professionals don’t think that their marketing works the way they want it to. Considering this, online marketing and SEO specialists, Reboot sought to investigate how companies feel toward marketing in 2018 – establishing what is a priority,...

Apple Admits Slowing Older iPhones

If you own an older iPhone and have been wondering if you were crazy for thinking your device is slower all of a sudden – don’t worry, you’re not. The rumours that circulated for a long time turned out to...