Category: Digital Experience

Award-Winning Team is Digitising Northern Ireland’s Public Sector

A group working to make Northern Ireland’s public sector accessible to more people than ever before via digitisation has been honoured at the UK Digital Experience Awards 2017. The Digital Transformation Service, which was created by the NI Department of Finance,...

Three is the Magic Number at UKDXAs

One of Britain’s best-known mobile networks has claimed an impressive two titles at the 2017 UK Digital Experience Awards. Three, which revolutionised the mobile market when it famously launched as the first video phone network, entered two categories at the Awards...

Traydstream Claim Fintech Title at UKDXAs

Trade technology firm Traydstream has taken home the award for best Financial Services & Fintech in the UK Digital Experience Awards 2017. The company – which has offices in London and Cardiff – is known for its holistic approach to the...

Stars Align for Sagittarius at UK DX Awards

The stars were aligned just right for Sagittarius Digital at the UK Digital Experience Awards at Wembley Stadium, as the company won the Business Change Category. The firm – which has UK bases in London and Kent, alongside global offices in...

Sheer GRIT: Web Firm Claims UKDXA Crown

Web design firm GRIT Digital are celebrating double success at this year’s UK Digital Experience Awards. The Norwich-based company was named winner in the Not for Profit and Charity category, before going on to claim the Overall Winner title later that...

Web Analytics: Finding the Right Remedy 

Much like the basic principles of modern medicine, a key part of digital marketing is having the skills and tools to accurately diagnose and treat an ailment, based on an informed analysis of the symptoms. In today’s digital age of...

Visit the Porsche Museum Without Leaving Home

Car enthusiasts can now have immersive online access to one of the most spectacular car museums in the world – the Porsche Museum. Through experiential real-time video technology by online CX firm GoInStore, visitors to the museum website can experience...

Chatbots ‘Could Cut Call Wating Times’

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software has called for better self-service platforms to improve CX. A third of energy companies left Which? waiting for over 20 minutes, but calls...

Uphill Battle for UK’s Online-Only Services

The annual ‘Connected Life’ survey from global researchers Kantar TNS explored this year how consumers are accepting online customer service. The research – from 70,000 correspondents from 56 countries, including over 3,000 from the UK -indicated that online customer service...

Digitisation is the CX American Dream

Digitisation is the main Customer Experience priority for US firms, new research has revealed. A report by the National Centre for the Middle Market (NCMM) found that 74 percent of middle market firms surveyed believed digitising CX was essential to growing...