Category: Digital Experience

Major Airline Aquires SandSIV to Handle Customer Data

CX platform provider SandSIV, has added “one of the world’s largest airlines” to its customer base. The as-yet unnamed carrier joins other business-to-consumer brands in using SandSIV technology as a global hub for Voice of Customer (VoC) intelligence. Airlines have access to...

Converting Customers to Fans

In an age of seemingly endless choice for consumers, the days of being forced to be a ‘loyal’ customer of a certain brand are well and truly over. Where once only a few big names dominated a particular market sector, we...

Click & Collect Pushes Additional In-store Sales

Almost a quarter of European Click & Collect shoppers bought additional items while picking up their item, and there is a significant increase in in-store mobile device usage. The third annual JDA/Centiro Customer Pulse Report Europe 2017, conducted by YouGov, revealed that...

Why Technology Won’t Stop Disrupting Commerce

Imagine walking down the high street of an average city in the UK today, compared to 25 years ago. What’s changed? Well, for starters, some of the best-loved super brands like Woolworths, Blockbuster, and Comet are no longer part of...

Branson On Board Hyperloop One

The Virgin Group founder, sir Richard Branson, announced recently that he will be investing in Musk’s Hyperloop One company. The announcement also indicated that the company will re-brand in the near future into Virgin Hyperloop One. With the two companies joining...

Ten Tech News Stories You Should Know

Here are the latest tech news stories from the UK and around the world. 1. A responsive ‘smart crossing’ prototype has been installed in London.  LED technology monitors pedestrians, bicycles, and motorists, and adjusts its road markings in real time. 2. Cortana...

Loud and Clear: How Voice Assistants are Revolutionising User Experience

The race for the title of best voice assistant on the market is well and truly on. Microsoft’s Cortana, Apple’s Siri, Google Now, and Amazon’s Alexa are the main contestants, and the competition is getting ever fiercer. The main driving force...

Can Bots be Biased Against Customers?

A new study from software pioneers Pegasystems, which was issued for National Customer Service Week, examines what British customers make of emerging Artificial Intelligence technology. When questioned about previous human customer service interactions, almost half (49 percent) of British consumers said they have...

Invisible Interfaces – a Game-Changer in User Experience?

Technology is constantly evolving, and the field of User Experience (UX) is no different. We have progressed from interacting with desktop computers with a mouse and keyboard, to touch-based interactions on mobile phones, and beyond. Interaction design was revolutionised in...

Can’t Find a Desired Product In-store? Target Has a Solution

It happened to each of us – going into a store to buy something and not being able to find it. Pacing among the raffles completely clueless about the location of the desired item. This is one of the major frustrations...