Category: Digital Experience

Delivery Wars: This IS the Droid You’re Looking For

ParcelHero says Delivery Wars have entered a new dimension as Starship Technologies’ delivery droids take on UberRUSH API’s crowdsourced drivers. The battle between humans and robots has begun – in the delivery industry! Starship Technologies’ new delivery droids are being introduced...

Hearing Your Customers Loud and Clear

Guy Marson, co-Founder of data science and intelligence marketing company Profusion, discusses how understanding the voice of the customer can benefit businesses The sheer volume of Voice of the Customer (VoC) products available today is explained by the importance businesses now...

Smart Contracts, Not Smart Enough Just Yet

The technology sector is the spiritual home of new terminology. Big data, the internet of things and industry 4.0 are all making significant waves but one term that seems to be garnering a lot of press and even more interest...

Hilton Rolls Out Predictive Chat Powered by [24]7^®

[24]7 announced that Hilton Worldwide has introduced predictive chat technology, powered by [24]7’s Customer Engagement Platform, to deliver an intuitive and personalised online experience for its hotel guests worldwide. Hilton’s Reservations and Customer Care team is comprised of over 3,000 reservation...

Infographic: The State of Omni-Channel Digital Marketing in Europe 2016

Today, we are presenting you some truly interesting insights from a study done by Teradata, which focused on omni-channel digital marketing of 299 top eCommerce companies in the UK, France, Germany, the Netherlands, Italy and Denmark. The study covered three...

Nurturing Your CRM Program: Growing from Infancy to Adulthood

Imagine what would have happened if we had all been treated like adults from birth. No assistance or guidance – just expectations that are challenging to meet. We wouldn’t have gotten very far, and others may have been disappointed by...

How Businesses Can Achieve Instant and Effortless Data Gratification

Across most facets of our lives, we now expect instant responses. From instant communication ― thanks to instant messenger apps and real-time social networks ― to instant answers to our queries ― thanks to the algorithms and powerful search engines...

EU Citizens – Who Do They Trust with Their Data?

Blue Coat Systems, Inc. a leading provider of advanced web security solutions for global enterprises and governments, revealed the results of an online study carried out by YouGov among 3,130 workers in various industries across Great Britain, France and Germany....

The Top Five Apps to Make Glasto Even Better!

I have been lucky enough to go to Glastonbury Festival for the last three years and managed to get a ticket again for this year. Previous preparation for the festival has often included buying a £10 ‘disposable’ phone, as I...

Taking Flight: Delivering Proactive Customer Service on Social Media

Adopting a proactive approach is key to meeting increasing consumer expectations when it comes to customer service. Debbie Nolan, Business Development Director, CRM and Public Sector, at arvato UK and Ireland, looks at the success of Schiphol airport’s social media...