Category: Digital Experience

Facebook Chatbot Platform: a Definite Sign of the New Era in Customer Service?

A while ago, Microsoft had to ‘fire an employee’ because of her inappropriate Twitter behaviour. Аs you probably guess, we’re talking about Tay, a bot that (or who?) , within a single day, started sending offensive racist and sexually-charged messages...

Are Instagram Changes Killing Small Business?

Earlier this month, Instagram announced changes in its news feed algorithm. That means that very soon, posts will no longer appear in chronological order and instead, they will be sorted “based on the likelihood you’ll be interested in the content,...

Back-to-Back Industry Insights from Two Digital Customer Experience Leaders

DCX Europe Summit 2016 shared with CXMagazine some interesting insights from various customer experience leaders which inspired us to make a “back-to-back” article with their answers to some of the most relevant questions. This time, the participants are Rick Medeiros,...

Four Ways to Create Personalised Customer Experiences in 2016

To help cut through the noise in 2016, Neil Joyce, MD EMEA from marketing technology group Signal, zooms in on four problem areas of 2015 and the solutions that will make all the difference in 2016. If last year taught marketers...

3D Printing Presents Incredible Business Development Opportunities

The recent broadening in knowledge and understanding about 3D printing and additive manufacture have generated new business ideas and opportunities ranging from home hobby machines to printing buildings on other planets. Frédéric Vacher, of Dassault Systemes reveals some exciting options. 3D...

Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns

Independent study found Genesys customers achieved 158% return on investment across entire contact centre operations Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, today released the results of the commissioned Total Economic ImpactTM study conducted by...

#Trending: Morrisons incredible 1106% Twitter follower growth

Big four supermarket Morrisons is one of the retail industry’s fastest growing social media brands, according to the latest Retail Social Media Benchmark results from eDigitalResearch, topping the Twitter growth league table. The recent study saw Morrisons climb an impressive seventy...

Reluctance to introduce contactless payments leaves retail businesses out in the cold

With contactless transaction values nearing £1bn a month, retail businesses risk losing sales due to reluctance to introduce increasingly popular ‘touch and go’ payments 66 per cent of merchants do not accept contactless payments, yet 78 per cent say their customers...

Flying towards the Unique Customer Experience

We can’t really tell what was more popular recently, the drones or GoPro videos, but now GoPro is going to the next level trying to develop its very own drone platform, moving to the whole new level of amazing customer...

The 12 Apps of Christmas

Christmas is over, and we give you an overview of the 12 apps that stood out as your own Santa’s little helpers by Paul Swaddle, CEO of Pocket App NORAD Santa Tracker: There are lots of these now, but NORAD (Yes...