Category: Digital Experience

Great in-store retail experience… so why is the website so bad?

Have you ever walked into a store and felt transported? It might have been the intoxicating scent, the unexpected decor, or the labyrinth-like layout.But that magic often disappears when you visit a brand’s website, despite increased investment in digital brand...

AI skills to lead transformative changes in learning and development for 2025

According to O’Reilly’s recent technology trends report, AI skills are set to drive the most profound changes in learning and development (L&D) in the coming year. The analysis, based on 2024 data from O’Reilly’s tech-focused learning platform, shows surges in...

Retailers turn to mobile apps to address labour shortage

With technology playing an increasingly central role in shifting consumer expectations and persistent labour challenges, retailers are focusing on innovative solutions, such as mobile apps, to stay competitive and meet market demands.According to the 2025 Connected Retail Experience Study, conducted...

Over 70% of shoppers favour genAI in their shopping journey

A recent report by Capgemini shows that 71% of consumers now desire gen AI to be part of their shopping journey. This shift is mostly driven by gen z and millennials, who prioritise hyper-personalisation and better digital interactions. According to...

SoundHound AI introduces first in-vehicle voice commerce platform

SoundHound AI unveiled an in-car voice commerce platform at CES 2025. This platform enables drivers and passengers to order takeout using voice commands directly from their vehicle’s infotainment system.“What we’re introducing here at CES is a seamless way to order...

Brands must adapt to top social media trends to thrive in 2025 

According to the 2025 Sprout Social Index Edition XX, social media has emerged as the leading source for staying updated on trends and cultural moments, surpassing TV, family, friends, and other digital channels. This shift allows brands to engage directly...

AI investments in retail set to skyrocket as companies embrace innovation

A new IBM survey highlights a dramatic pivot among retail and consumer product executives toward AI. According to the report, companies aim to increase their AI spending by 52% in areas beyond traditional IT operations over the next year.By 2025,...

AI unlocks 8% revenue boost in grocery e-commerce

Retailers leveraging AI-powered connected retail strategies can unlock an impressive 8% growth in e-commerce revenue, according to SymphonyAI’s latest grocery e-commerce study. The comprehensive analysis, based on 1.3 billion transactions from 72 million households over six months, highlights how advanced...

AI vs UI: which is the real revolution for user experience?

The term “AI revolution” has shifted from buzzword to reality in the last two years, inspiring technologists, businesses and customers with the possibilities. From chatbots that can reply to customer emails to algorithms that personalise shopping recommendations, AI is changing...

SoundHound and Lucid bring generative AI to the driver’s seat

SoundHound AI has partnered with Lucid, an advanced electric vehicle creator, to launch the Lucid Assistant, a hands-free voice control system designed to make interacting with a vehicle as simple as having a conversation.The Lucid Assistant utilises SoundHound’s advanced Chat...