Category: Digital Experience

Meet Nautiz X8, a Versatile Tool for Field Workers

Handheld’s NAUTIZ X8 ultra-rugged field computer gets new customizable add-ons Handheld Group, a leading manufacturer of rugged mobile computers, announced new expansion pack features for its NAUTIZ X8 rugged PDA. The new functionalities will make the NAUTIZ X8 even more versatile...

Read Brandwatch’s Exclusive Report: Customer Service – Social Listening in Practice

An extensive study by Natalie Meehan, the Content Manager at Brandwatch The rapid growth in digital in the past few decades means that we can all choose to buy our products and services from a global marketplace. As consumer choice increases, the...

With the Right (Cart)Assist, You Can Reduce Contact Centre Costs by 50%

Goodman, UK electronics specialist, sees 83 per cent success rate in resolving first time customer queries using robust self-service system As 48 per cent of consumers site call centres as their most frustrating customer service channel, leading entertainment technology brand, Goodmans,...

AI, from A to Z

Three predictions for the future of Artificial Intelligence (AI) in customer service Artificial Intelligence, or ‘AI’ for short, has the potential to radically improve the way that many businesses deliver customer service. In this article Dave Paulding, Regional Director at Interactive...

Black Friday 2015 Set to Be UK’s First £1bn Online Shopping Day

By Salmon Following the impact of Black Friday 2014 and the surge in sales it caused for the UK’s online retailers, global digital commerce consultancy Salmon has today predicted that Black Friday 2015 (27th November) will lead to the UK’s first...

Fewer than 1 in 10 People Spend More than £1,000 Via Mobile Devices

Three Easy Steps for Improving Success Rate with Hesitant Mobile Customers by Ross A. Haskell, Sr. Director of Products, BoldChat, LogMeIn For consumers, mobile phones and tablet devices have become a quick and accessible means of researching, querying and purchasing products. Figures...

[24]7 Becomes the World’s Largest Provider of Chat Agents

Live Chat Market Shaken Up as [24]7 Reaches 5000 Dedicated Chat Agents [24]7 announced that it has become the world’s largest provider of chat agents, with 5000 dedicated chat agents providing digital assistance for the biggest brands in financial services, communications,...

Do you enjoy shaping the customer experience online and through mobile?

Sarah Jenkinson, Customer Experience Magazine Enter the UK Digital Experience Awards 2015 and prove to your customers you belong among the best there is in the industry! ...

15 top customer contact technology trends for 2015

Adam Faulkner, Founding Director at customer contact technology specialist Sabio lists the trends that will drive customer engagement in 2015. While the UK already sets the standard when it comes to innovative customer service delivery in Europe, 2015 is no time...

The X–perience Factor: Measure What Matters

Recently, our CEO Matthew Vallance published a great blog about getting emotional with your customers – where he attempted to explain that mapping the emotions of your customers needn’t necessarily be an exercise in futility, but can potentially impact your...