Category: Employee Experience

The ‘Good Talk’: Can Constructive Conversations Replace the Annual Performance Review?

Ranked in the global top 10 of the most desirable companies to work for, Netflix is an employer that clearly gives a great deal back to its employees in terms of salary, culture, and development opportunities. However, it also expects...

Viva la Revolución: Is it Time to Free Your Employees From Software Dictatorship?

A new report from customer engagement software firm Freshworks Inc has cast light on a staggering number of hours wasted annually by sales and service agents who struggle to navigate software they are forced to use, despite having no say...

Worksmart to Sponsor 2020 UK Complaint Handling Awards

Financial services compliance solutions firm Worksmart has joined the 2020 UK Complaint Handling Awards as a sponsor for the event, which will take place in London next year. The firm, which has been supporting Britain’s leading financial service businesses through the...

Hotel Group Launches Employee Engagement Tracking System in Wake of Kitchen Incident

Luxury hotel group Calcot Collection has enlisted a guest experience management firm to help monitor staff happiness through the company’s employee survey function, in order to motivate and retain its team. The move follows the sacking of a senior chef and...

Employees Attracted to Temp Posts for Lifestyle Perks

Forty percent of UK employees would consider working in a temporary, interim, or contract position, according to a new poll, in order to enjoy benefits including a better lifestyle. Research undertaken by staffing business Walters People found that for those who would take...

The Traditional Recruitment Model is Broken

The traditional recruitment model is broken. In fact, anyone who has braved the world of CVs and cover letters, impersonal correspondence, and the apparent disappearance of all jobs that sound appealing will be hard-pressed not to reach that conclusion. But the...

Reimagining Employee Experience in the age of AI

Artificial intelligence (AI) has become engrained in our day-to-day lives without us even noticing. From basic voice assistants that can play music by just saying one word, to self-driving cars – there’s no turning back from the world of AI....

Employers Urged to Allow Bereavement Leave for Pet Deaths

A petition by UK employees is calling for workers to be allowed “bereavement leave” in the event of a pet’s death. The campaign began after 18-year-old sandwich shop worker Emma McNulty, of Baillieston in Scotland, was fired after missing a day following...

Seeking a World of Engaged Employees: An Interview With Gethin Nadin

Gethin Nadin is a world-renowned Employee Experience expert, who has lent his knowledge to the judging panels of events including the UK Employee Experience Awards.   A psychology graduate, Gethin understands the thought process behind what brands need to ensure effective employee...

AI Empowers CX Employees…but we’re Measuring the Wrong Things

At its best, science fiction taps into our contemporary anxieties to predict the fate of humanity. An episode of Doctor Who, for example, featured robotised mega-corporations, human irrelevance, and despair. The Doctor may be sci-fi fantasy, but the issues are...