Category: Employee Experience

Gift Card Growth in Employee Incentive Schemes

The volume of businesses using gift cards as part of their reward, incentive and loyalty schemes has seen a significant uplift year-on-year, according to the latest research published by the UK Gift Card & Voucher Association (UKGCVA). The State of the Nation report,...

The Japanese art of Kintsugi: A Golden Guide for Complaint Handling

金継ぎ This might sound like a strange question in the context of financial services, but have you ever heard of Kintsugi? No matter if not because I’m about to explain exactly what it is – and why it matters to your...

Tips on Rediscovering the Power of Voice in Communication

Today we are swamped with a plethora of digital tools to communicate with one another, from Whatsapp, texting, Facebook, Instagram, to email, and much more.  We are led to believe that these technologies make communications easier but at the same...

Inspiration & Ambition: Capita’s Winning Team on Awards Achievements

The UK Complaint Handling Awards has established itself as Britain’s premier showcase for customer service talent, and this year saw one of the event’s most sought-after Gold gongs go to one of the world’s most recognisable names in outsourcing and...

Global Prosperity initiative focuses on sustainability development goals

The Mohammed bin Rashid Initiative for Global Prosperity has begun preparations for the launch of its second cohort, re-affirming its commitment to advancing the United Nations Sustainable Development Goals. An action of the Global Manufacturing and Industrialisation Summit, GMIS, the Global...

Revealed: Extent of ‘Ghosting’ in the Workplace

A new survey has revealed the extent of ‘ghosting’ by both employers and employees in the UK. The term refers to the practice of disappearing without contact, and was originally coined to describe dating experiences. However, according to findings from education...

Recognition at Work Vital for Employee Retention, Staff Say

The need to praise staff for good work has been highlighted in a new study showing employees would turn down a pay increase in favour of a culture of support. Global employee engagement firm Reward Gateway carried out a survey of UK...

Digital Competencies Vital to UAE Employee Experience

Eighty-three percent of UAE respondents see digital competencies as being either very or extremely important in achieving, among other things, organisational agility, employee satisfaction, and talent acquisition. That is the findings of the Economist Intelligence Unit (EIU), in their  Benchmarking competencies...

Green-Thinking Employees Would Refuse job Offer Over Sustainability Concerns

A significant number of UK employees would refuse a job offer with a firm they felt was neglecting sustainability. That is the findings of a survey of 1,000 office workers commissioned by TopLine Film. Conducted to mark the UN’s 46th World Environment Day, the poll...

Employees Blaming Workplace for Illnesses

Unhygienic workplaces are believed to be contributing to employee sickness levels in the UK, research has revealed. A survey of 1,012 workers conducted by AppliancesDirect.co.uk found that almost half (46 percent) believe that an unhygienic working environment has contributed to making them sick. When...