Category: Employee Experience

Staying Afloat With Inventory Management

Imagining a world whereby stock isn’t tracked and managed is barely worth thinking about. We’d miss out on sales, end up with too much stock to store in a back office – or even worse, suffer from increased costs as...

Five Proven Pain-Free Ways to Motivate your Team

Working with people is great, but taking care of a whole team requires much more work than you can imagine. Thankfully, we live in a time when employers pay a lot of attention to making their employees happy, satisfied, more...

Winners Announced: UK Employee Experience Awards 2019

Wednesday 15th May was the biggest and most successful UK Employee Experience Awards in Awards International history! More than 300 finalists gathered at the Park Plaza Riverbank in London to compete for a series of coveted prizes and share best practice...

Recognising Work Addiction and Regaining Balance

The growth of technology combined with the idea that we need to work harder to achieve more is a popular concept in the modern workplace. While there’s no denying the benefits and triumphs that come from committed bursts of hard...

Lack of UK Managerial Training Exposed in TUC Report

One-in-three workers feel uncomfortable approaching their managers about problems at work, according to new poll conducted by the TUC. The findings are published in a new report, Improving Line Management, which revealed that 32 percent of respondents have issues bringing matters...

Micro-Learning: The key to Employee Engagement?

We all understand the importance of employees having a growth mindset and engaging in lifelong learning. These are essential habits to foster at a cultural level to maximise Customer Experience. What’s interesting is that attitudes among employees, particularly for voluntary...

Attracting Talent to a Future Tech-Driven Workplace

The Delphi Study of Work 2050 can be seen as a sober read for those of us working in workplace culture. As well as predicting an unemployment rate of around 24 percent of the world’s population by 2050 due to...

Let’s Get Healthy Trains Co-op Staff to Help Vulnerable Customers and Colleagues

UK Employee Experience Award winner Let’s Get Healthy is behind a new campaign to help the Co-op support customers and colleagues who have suffered a bereavement. Let’s Get Healthy, which won Gold in the Health & Wellbeing category at the 2018 UK Employee...

Fighting Back Against Burnout

According to HSE, around 15.4 million working days were lost due to work-related stress or anxiety last year, with 23 percent of full-time employees admitting to feeling burned out at work all the time. Following these recent statistics, we wanted to...

Ten Worst Phrases a Contact Centre Worker can Say

“Calm down” has been voted the worst thing to say to customers over the phone, according to a new poll of more than 100 call centre and customer service professionals. In a survey carried out by enterprise communications company Fuze at the...