Category: Employee Experience

#Success: Empowering Female Employees

When it comes to barriers to success that women face in the workplace, low confidence can be a major factor. All too often, women can find a lack of self-belief gets in the way of them thriving in the workplace. The...

‘So, how did YOU get into the Contact Centre Industry?’

Daniel Ord is the Founder of OmniTouch International, and one of the global Contact Centre industry’s most influential figures.  With over 30 years of experience under his belt, Daniel is bringing his expertise to a wider audience with a new Masterclass...

Four Ways to Improve Company Culture and Create a Healthy Working Environment

Happy employees who are engaged with their work try harder, so, how can we make work their happy place? Think of it like gardening. Plants want water, fertiliser, and light, and it doesn’t hurt to play the equivalent of a...

RNIB Launch Resources for Employers of Blind and Partially Sighted Staff

UK Employers are being aided in supporting blind and partially sighted staff through a new suite of resources from the Royal National Institute of Blind People (RNIB). The initiative is part of the Department for Work and Pension’s Disability Confident scheme, a...

Direct Communication and Employee Experience

This article by Nicolle Paradise was written in conjunction with Dr Kristin Walle, Division Vice President of Global Money Movement & Compliance/Shared Services Compliance Solutions at ADP.   Too sensitive? Just suck it up, buttercup. Too abrasive? Bull in a china shop. And somewhere...

The MAGIC Code for Organizational Excellence

What is organizational excellence? The American Society for Quality (ASQ) defines organizational excellence as the ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfil customers’...

Employers ‘Failing to Meet Demands’ of Almost a Third of UK Workers

Almost a third (31 percent) of UK professionals believe their expectations are “not being met at all” by their current employer, a new study has found. Research undertaken by recruiter Robert Walters and job board CV-Library has been compiled in a...

Play for Pay: Gamification Boosts Productivity, Study Shows

Gamified rewards and bonuses not only introduce an element of fun in to the workplace, but also increase employee performance, according to new research which also found that 52 percent of bosses are losing out on increased productivity by not...

Case study: Data-Driven Organisational Development Based on Employee Feedback

It’s no news that satisfied employees are one of the pillars of a successful company, but what makes an employee happy and motivated? How do we know which processes are working well and which ones are criticised? What are the...

CSR Strategies: Which One Suits Your Business?

Today, you can have the impression that most companies in the market, no matter the size or industry in which they operate, invest in Corporate Social Responsibility (CSR) – or at least in CSR strategies and communication. Corporate Social Responsibility became...