Category: Employee Experience

2019 UK Employee Experience Awards Finalists Announced

The finalists for the 2019 UK Employee Experience Awards have been revealed, with businesses across Britain competing in 19 categories covering every aspect of employee engagement and its impact on overall Customer Experience.  The daytime event will be hosted by Awards...

CSR: Is Your Business Ready for the Changing Demand?

Be it a century-old company passed down among generations, or a start-up that’s just celebrated its first year – in today’s business environment, CSR stands right alongside the other essential pillars needed to achieve market success. Put simply, Corporate Social...

How to Support Employees With Money Worries

Last year, it was recorded that household debt in the UK was ‘worse than at any time on record’. The average total debt per household, including mortgages, was £59,288 in October 2018 – that’s over £30,000 per adult.    It’s therefore likely that you as an employer...

Workplace as an Experience: Creating an Emotional Connection for Employees

The emergence of new roles such as Chief Employee Experience Officer and Director of Digital Workplace is the clearest indication yet to C-level leaders that a distinctive and noteworthy Employee Experience is a critical factor of business success. According to Forrester...

Lifestyle Trumps Salary for UK Workers Keen to Relocate

The willingness of UK professionals to relocate to other parts of the country has been revealed in a new survey, which shows that Londoners are most keen to move for the chance of a better lifestyle. Professionals in London (73 percent),...

Millennials: Expectations and Conflict in the Workplace

Millennials have been dubbed the most ‘impatient generation’ in the workplace, with over 90 percent wanting ‘rapid career progression’. Almost 70 percent of employers believe that this level of ambition and desire is the leading cause of conflict between generations –...

NBF: Building Competitiveness Through Employee Engagement

The Overall Winner at this year’s Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region – and keeping them engaged as valued employees. The National Bank of Fujairah secured Gold category wins...

Creating a Strategy to Support Growth

I was recently tasked with considering the possible challenges of creating a large-scale customer service centre. I looked at how to combat these challenges and ensure a healthy balance between a traditional call centre and a start-up operation. The ideal workplace In my...

How to Recruit and Retain the Best Employees

We all hear CEOs, MDs, and leaders of companies saying that employees are their greatest asset. Therefore, it makes sense to commit considerable resources into recruitment, training, and development. So, what exactly is the secret to attracting the right people...

The Limitations of Traditional Project Management

Irrespective of the methodology used, examples of project failure are easy to find. A simple Google search will show that the Sydney Opera House was completed ten years late and a staggering 14 times over-budget. Ok, but that was completed...