Category: Employee Experience

Understanding the Psychology of Employee Feedback

The exchange of honest feedback is critical to the smooth running of a business and an important element of any performance management system. But this doesn’t mean it is always warmly welcomed or eagerly anticipated. In fact, performance discussions and...

How to Increase Employee Efficiency in Contact Centres

As many of you know, your employees are the most important part of your contact centre operation. They are also the most expensive, taking anywhere between 50% – 90% of the overall annual contact centre cost. It then stands to...

EX Marks the Spot: Why Employee Experience Impacts Customer Loyalty

The systems, apps and businesses in our life have customer experience down to an art. Whether it’s paying with your watch, being sucked in for another Instagram checkup or ordering a 1-click Amazon order, it’s quick, seamless and often the...

Talent Development and Retention are Key for Competitive Advantage

An article authored by Sadun et al in the Sept-Oct 2017 issue of Harvard Business Review lists talent management as one of four broad dimensions for good management practice, or “operational excellence”. Operations management, performance monitoring, and target setting are the...

Aiming to Inspire: An Interview with Mark Cushway

Mark Cushway is a dynamic business personality, who helps both companies and individuals reach their full potential through inspired leadership. ‘Inspired’ being a keyword, as Mark is the CEO of The Inspired Group, a position from which he oversees companies operating...

How to Lower Your Risk of Stress

Every job has stressful days, even if you love what you do with all your heart. Everyone who has ever worked has been exposed to situations in which it was hard to control the stress. Short-term, the main symptoms of stress...

Companies Agree Wellness Programs Bolster Employee Engagement

Dive Brief: Virgin Pulse released a new study showing a direct impact of wellness programs bolstering employee engagement. The company, which cultivates good lifestyles through technology, polled thousands of HR professionals and wellness program participants. Highlights of the survey revealed that 42% of...

AXA PPP Healthcare’s Infographic on How to Be An Inspirational Leader

AXA gives us some ideas on how to succeed as an inspirational leader and lead your team to victory.  Source: AXA PPP Healthcare Interesting Links: Oracle Blog: Working with The Digital Employee A Successful First Half of 2017 for Confirmit Thanks to Product Innovations and...

Oracle Blog: Working With The Digital Employee

Despite the rise of technologies such as robotic process automation and artificial intelligence, for most organisations, business growth invariably involves workforce expansion. But it’s becoming increasingly difficult to attract and hold on to top talent in today’s tough job market, particularly...

Managing Talent: Building a Talent Pipeline

There is a plethora of discussion around how retaining talent and generating staff loyalty is best achieved when there is alignment between the values of an individual and the values of an organisation. People often say that their values don’t change....