Category: Employee Experience

Management Tips: Taking Care of Staff This Summer

A well-functioning team is the secret to business success, and that means that for managers across the globe, maximising the satisfaction and wellbeing of employees on both an individual and team level is a must. And with high temperatures creating...

Virtual Reality Used for Learning and Training

Like many of you, I love to play with new technology. But after 30 years of futzing with new stuff, I’ve learned to be skeptical of fancy new tools, and often now wait until they’re “proven” until I recommend them...

UK Economy Is Worrying the Employers

UK employers are growing increasingly worried about the economy, new research has found. A survey of 601 employers by the Recruitment and Employment Confederation (REC) found 31% expect the economy to worsen, with only 28% expecting it to improve. Employers’ confidence has...

Three Reasons for High Turnover in the Contact Centre

“When I grow up, I want to work in a call centre,” said no one, ever. For anyone that’s worked in a call centre, you’ll know the reality of telesales is a little less Wolf of Wall Street, more The...

How Do SMEs Fight off Cyber-Attacks?

In this article I want to address some of the concerns that small and medium sized enterprises may have around cybersecurity, especially in the wake of the WannaCry ransomware attack and a continuous news flow around successful attacks on high...

Empowerment…Your Most Valuable Tool!

More and more companies are waking up to the fact that giving employees more power and responsibility can bring huge benefits for both the company and its workers. Employee empowerment may be the most underutilized tool in all of customer service. Give employees...

Glassdoor’s 20 Best Companies for Work/Life Balance in the UK

LONDON – Glassdoor, the anonymous employee review and recruitment site, has released its annual ranking of the companies for work/life balance in Britain. Glassdoor calculated a work/life balance rating for each company based on anonymous reviews from employees, with each company needing...

Metro Bank’s New London Store Creating 25 Jobs

Metro Bank is set to open a brand-new store on Clapham High Street later this year in London. The company has been operating since 2010, and was the UK’s first ever high-street bank at the time of its opening to be...

Sainsbury’s Grants 4.4% Pay Rise to 135,000 of Its Employees

The UK’s second largest supermarket retailer has announced a significant pay rise for its colleagues, bringing the base rate of pay to £8 per hour. Today Sainsbury’s announced a 4.4 per cent pay increase for 135,000 colleagues, including those under 25. The...

Looking for a Job This Summer? Customer Service Is One of the Top 10 Industries to Find Your next Role In

With rising job vacancies, the sector continues to go from strength to strength in the job market. New data from CV-Library, the UK’s leading independent job board, has found that advertised job vacancies in Customer Service jumped by 18.6% in May, which...