Category: Employee Experience

UK’s Business Minister Encourages Companies to Increase Workplace Diversity

The Business Diversity and Inclusion Group will coordinate action to increase diversity and inclusion in the workplace. UK’s largest companies urged to increase transparency around diversity policies and targets new Business Diversity and Inclusion Group meets for the first time the Financial Reporting Council...

Third of Brits Work from Home at Least Once a Week

Homeworking has increased by 25 per cent in the last five years, with 8.2 million British employees now working from home for at least one day per week, and relying on fast broadband. The findings, from a new study of 2,006...

6 Easy Steps to an Engaging and Inclusive Office Design

Over the past decade, we’ve seen a shift in office design, with more organisations moving away from traditional styles with neutral colour schemes and structured layouts, and favouring more creative, flexible and inclusive designs. Rated as one of the best...

Why You Need to Give Your Employees the Freedom to Perform on Every Call

For people who talk to customers for a living like call center agents, traders, IT supporters or private bankers, great conversations are key to driving customer satisfaction. However, customer satisfaction is under pressure. The customer journey is continually changing towards digitisation...

Flexible Working: A 3-Point Plan for Contact Centers

Flexibility in contact centers means many things to many people. It usually means making life easier for agents, enabling them to strike the all-important work/life balance.  Or, it can apply to the automated technology that makes flexible working possible.  Most...

BrewDog to Split 20% of Profits Between Staff And Charities

Upmarket craft brewer BrewDog is aiming to give away 20pc of its profits between staff and charities as part of its new Unicorn Fund. The Scottish business, which was valued at £1bn earlier this year after private equity house TSG Partners...

How to Encourage Your Millennial Staff to Pick up the Phone

According to recent research by CALLCARE, it shows almost one in three millennials do not use their mobile phones to make a call more than twice a week. Following this, Gemma Harding, Head of Corporate Services at virtual receptionist providers...

Management Tips: Taking Care of Staff This Summer

A well-functioning team is the secret to business success, and that means that for managers across the globe, maximising the satisfaction and wellbeing of employees on both an individual and team level is a must. And with high temperatures creating...

Virtual Reality Used for Learning and Training

Like many of you, I love to play with new technology. But after 30 years of futzing with new stuff, I’ve learned to be skeptical of fancy new tools, and often now wait until they’re “proven” until I recommend them...

UK Economy Is Worrying the Employers

UK employers are growing increasingly worried about the economy, new research has found. A survey of 601 employers by the Recruitment and Employment Confederation (REC) found 31% expect the economy to worsen, with only 28% expecting it to improve. Employers’ confidence has...