Category: Employee Experience

Three Reasons for High Turnover in the Contact Centre

“When I grow up, I want to work in a call centre,” said no one, ever. For anyone that’s worked in a call centre, you’ll know the reality of telesales is a little less Wolf of Wall Street, more The...

How Do SMEs Fight off Cyber-Attacks?

In this article I want to address some of the concerns that small and medium sized enterprises may have around cybersecurity, especially in the wake of the WannaCry ransomware attack and a continuous news flow around successful attacks on high...

Empowerment…Your Most Valuable Tool!

More and more companies are waking up to the fact that giving employees more power and responsibility can bring huge benefits for both the company and its workers. Employee empowerment may be the most underutilized tool in all of customer service. Give employees...

Glassdoor’s 20 Best Companies for Work/Life Balance in the UK

LONDON – Glassdoor, the anonymous employee review and recruitment site, has released its annual ranking of the companies for work/life balance in Britain. Glassdoor calculated a work/life balance rating for each company based on anonymous reviews from employees, with each company needing...

Metro Bank’s New London Store Creating 25 Jobs

Metro Bank is set to open a brand-new store on Clapham High Street later this year in London. The company has been operating since 2010, and was the UK’s first ever high-street bank at the time of its opening to be...

Sainsbury’s Grants 4.4% Pay Rise to 135,000 of Its Employees

The UK’s second largest supermarket retailer has announced a significant pay rise for its colleagues, bringing the base rate of pay to £8 per hour. Today Sainsbury’s announced a 4.4 per cent pay increase for 135,000 colleagues, including those under 25. The...

Looking for a Job This Summer? Customer Service Is One of the Top 10 Industries to Find Your next Role In

With rising job vacancies, the sector continues to go from strength to strength in the job market. New data from CV-Library, the UK’s leading independent job board, has found that advertised job vacancies in Customer Service jumped by 18.6% in May, which...

Listening to the Employee Voice

In a Google-first world, an out of date, bland or generic website can be a very significant business liability. While the positives of any website are easy to track – in the form of inbound enquiries, low bounce rates and even...

11 Reasons Why Heat Recruitment Is Great for Graduates

If you’ve recently graduated from university, Heat recruitment may just be the ideal next career step for you to take.  With the recruitment industry continuing to grow each year, it makes for a great career step with many opportunities for...

The Rise of Hobbypreneurs

A new report launched today by Britain Thinks and Investec Click & Invest, the new online investment management service, reveals unprecedented numbers of people are making huge changes to their lives because they have greater confidence in their own abilities,...