Category: Employee Experience

10 Strategies to Make Web Chat Work for Your Contact Centre

The Web Chat promise delivers in so many ways.  It guarantees a seamless digital experience, offering near real-time communication in a highly personalised way.  It may come as no surprise therefore that web chat is one of the most popular...

UK Employers Struggle to Recruit As EU Workers ‘Leave in Droves’

Employers across the UK are increasingly unable to fill jobs as demand for staff rises and EU workers move overseas following last year’s Brexit vote, new data claims. According to a study from the Recruitment and Employment Confederation (REC), despite the...

Take a Look at What Employees at Top Companies Like Facebook, LinkedIn, and Adobe Do for Fun in the Office

All work and no play makes… well, certainly nothing good for office morale. When Business Insider toured the offices of Yelp, LinkedIn, Facebook, Kickstarter, and Adobe, both virtually and in person, we found that they’re all full of opportunities to have...

Standing Still Can Kill Your Business

I find this statistic unbelievable: The U.S. Bureau of Labor statistics found that companies with fewer than 100 employees gave only 12 minutes of manager training every six months.  Organizations with 100-500 employees provided just 6 minutes. The following statistic is...

UK Unemployment at Lowest Rate in 42 Years

The UK unemployment rate has fallen to 4.6%, its lowest in 42 years, as inflation outstrips wage growth, official figures show. The number of people unemployed fell by 53,000 to 1.54 million in the three months to March, said the Office...

New Byron Burger Boss Supports Plans for Post-Brexit ‘Barista Visas’ to Stop Staffing Crisis

LONDON — The new managing director of posh burger chain Byron supports plans for a new hospitality sector visa to avert a staffing crisis post-Brexit. Simon Cope was announced as the new managing director of Byron on Tuesday and will run...

Almost 50% of Working Days Is Lost Due to Work-Related Stress

Being stressed at work doesn’t only reflect on employees’ mental health – it also affects productivity and lost working days. What can companies do to help their workers cope with work-related anxiety? ● Report reveals that there were 488,000 cases of...

Amazon is Expanding Its Presence in Cambridge with A New R&D Lab for 400 Staff

Amazon is opening a new research and developing (R&D) centre in Cambridge this autumn as Silicon Valley continues to capitalise on the city’s highly-educated workforce. The Seattle-headquartered company announced on Thursday that it intends to open a 60,000 sq ft office...

Leveraging Employee Experience and its Impact on Businesses in 2017

Employee experience is fast becoming a crucial talking point in regards to business success and with changing trends in EX we’re also seeing a much bigger need for a holistic approach to the creation of a positive modern work environment. Employees...

We Want Job Perks!

70% of British employees state that job incentives motivate them. From free gourmet food and bring in your pet day, to napping pods and haircuts on site; companies like Google offer a variety of incentives and benefits to employees. Unsurprisingly,...