Category: Employee Experience

Should We Cool Down On Hot-Desking In 2017?

Hot-desking is the practice of allocating a single desk to multiple workers during different time periods. This system allows companies to have much smaller premises and is thus cost-saving – but is it really worth it? Hot-desking has seen a huge...

Striking the Perfect Balance

Contact centre managers often feel they’re caught in a struggle between keeping employees happy and delivering operational excellence. But the two shouldn’t be mutually exclusive: happy and engaged staff are more productive, deliver better customer experiences, have fewer absences and stay...

Great Times for Brewdog

The first brewery that was built by crowd funding ten years ago keeps expanding rapidly. It all started in one of its co-founder’s mother’s garage – and right now they employ 800 people and keep opening bars all over the...

12 of The Most Cutting-edge Workplace Innovations Inside Fast-growing Tech Companies

With such a focus on defying convention, it should come as no surprise that Facebook, Google, and their peers spend a lot of time creating places in which people love to work. Sometimes that means catering to people’s need for inner...

Top SEO Tips for Job Seekers 2017: YOU Are the Brand

Search engine optimization (SEO) is a term many web savvy individuals will be familiar with – but, what does a job seeker need to know about it? Applying for a job in 2017 is fiercely competitive and the job market is...

With a Single Tweet, Elon Musk Just Gave a Master Class in Effective Leadership

Last week, SpaceX made history. Then, Elon Musk showed us what great communication looks like. Last week, SpaceX successfully launched and recovered its first recycled rocket, Falcon 9. As CNN reported, this is “the first time in the history of spaceflight...

The Blurred Lines of Distinction Between B2B and B2C

The division between the B2B market and the B2C used to be apparent but the distinctions are now blurring with the advancement of technology and the increasing demands from customers. Demanding Customers Customer Experience is at the top of the agenda of...

Case Study: How ‘Fitness First’ Reached Out to Customers Globally

In 1993, the first Fitness First club opened in Bournemouth in the south of England. Today it has over 400 clubs in 16 different countries with 14,000 staff serving over 1 million members. This year they were the overall winners at...

8 Steps to Deal with Tricky Customer Calls

If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter how much you want or try to help a customer there are still other obstacles preventing you from doing so. Whether the obstacles...

Individual to Benefit the Community – Pedestrian Safety Awareness Campaign

As a Finalist at the Gulf Sustainability and CSR Awards, held on February 15, 2017, in Dubai, the presentation on “Pedestrian Safety Awareness Campaign/Project” was a self-motivated individual campaign which competed on the same level as Corporate Giants such as...