Category: Employee Experience

From the Inside-Out: Driving Cultural Change in Business

Achieving cultural change is one of the toughest challenges a business can face, no matter how large or small they are. But change is essential if organisations are to keep pace with shifting customer demands and fluctuating economic landscapes. A perfect...

Make Employee Experience Your New Year’s Resolution

Increasingly, businesses are realising they can enhance the perception of their company and boost sales and profits from the inside out. Employee Experience encompasses the entire employee journey and creates a strong and productive workforce through supporting, empowering, and rewarding...

Five Reasons to Take a Winter Break From Work

With winter in full swing, we’re turning our attention to holidays and the benefits that come with taking a break from work at this time of year. Whether you’re staying in a home-from-home villa in Lanzarote or a ski hut in...

Doing Business in India: Understanding Cultural Differences

As India moves up the World Bank’s Doing Business rankings and Google continues its push into the region, UK companies are urged to consider cultural differences to take advantage of future opportunities. India now sits in the 100th position on the...

UK Employees Among World’s Least Engaged

UK workers are some of the least engaged in the world according to the latest Qualtrics Employee Pulse survey. Based on a combination of six positive engagement factors, the Qualtrics Pulse assigns employee engagement scores to ovr 4,500 workers from around...

Are SMEs Being Beaten at Their Own Game?

SMEs have long been the masters of a personalised approach to business, but with larger organisations making the most of e-commerce to personalise the customer journey, smaller businesses must keep up or risk losing out on their home turf. Business-to-business (B2B)...

Five Lifelong Career Skills Earned Working in a Call Centre

The way call centres work has evolved significantly in recent years, with the technology used becoming more sophisticated than ever. But despite these advancements, call centre managers and staff still need to be at the top of their game to meet...

Employee Engagement to Employee Experience: Applying Existing Knowledge

Employee Experience is a relatively new area which has gained significant momentum in the last couple of years, culminating in a wide range of information being available on the subject. It has captured my interest for two key reasons. Firstly, with...

Empowering a Blended Workforce to Deliver Optimal CX

As consumers continue to become more digital-savvy, organisations are considering – and even implementing – more cost-effective digital channels as part of their evolving customer engagement strategies. For many, this means investing in AI solutions like virtual assistants, in-store virtual helpdesks,...

Jessica Huie: Time to Act on Workforce Diversity

Let’s get this straight…far from being exclusive of each other, talent and diversity are one and the same. Forward thinking businesses recognise that in a rapidly changing world where social evolution means the way we work has shifted beyond recognition, the...