Category: Employee Experience

Gender Pay Across the UK: Why Is There the Difference?

Paydata designed their UK reward Management Survey with a view to provide businesses with the information they need about the current state of Reward Management across the nation. A portion of the survey was dedicated specifically to researching the state...

Working Near Home – Not At Home – Is Key To Worker Health And Happiness

The close-to-home seems to be the wellbeing zone for marketing professionals. Working near to where you live, as opposed to setting aside space to work at home, is recognised by UK marketing employees, as delivering the greatest wellbeing benefits to...

What Makes an Excellent Customer Service Operator?

Providing excellent customer service (CS) is a great way to build strong relationships between a business and their customers. It can help you create lifelong customers who you can depend upon to refer your business to their friends, family and...

Training Your Staff to Be Effective at Live Chat

Are you using live chat in your business? If you’re not already, you should think about it soon. Live chat is a quick and easy option for customers to access support when online. According to Forrester, the use of live...

5 Ways to Supplement Your Income Outside of Your Job

When it comes to our jobs, a lot of us aren’t in it for the money. On a personal level, I always feel that career satisfaction and a sense of fulfilment are more important to me than what’s in the...

Boost Your Customer Engagement with Faster Response Time and Shorter Decision Cycles

Engaging with customers in an efficient and speedy manner has increasingly become key for operations and customer satisfaction in every organisation. This is especially true for consumer-oriented industries such as financial services, insurances, retail, telecommunications, tourism and utility suppliers, where...

7 Tips for Keeping the Team Motivated

It can be tough sometimes to get motivated again after a break. Which of course can have an impact on your customers’ experience and ultimately your entire business. So here are 7 tips to help focus on getting your team...

53% of UK Pokémon Go Gamers Play at Work

Qualtrics, one of the world’s largest specialists in employee engagement, surveyed 500 British Pokémon Go players. The game appeals across the board, regardless of age, gender or educational level. The majority (58%) had played Pokémon in the past, but for...

The Rewards of Treating Your Agents like Athletes

by Dana Averbouch, NICE Regardless of whether they returned home with a medal or not, every athlete that participated in the Olympic games demonstrated what is possible when people perform at the limit of their ability. Clearly, these athletes have talent...

8 Ways to Increase Employee Engagement

Engaged employees work with passion and feel a profound connection to their company’s mission and goals. They drive innovation and strive to move the organization as a whole forward. In fact, companies with high levels of employee engagement are 21% more productive and...