Category: Employee Experience

Amazon is Expanding Its Presence in Cambridge with A New R&D Lab for 400 Staff

Amazon is opening a new research and developing (R&D) centre in Cambridge this autumn as Silicon Valley continues to capitalise on the city’s highly-educated workforce. The Seattle-headquartered company announced on Thursday that it intends to open a 60,000 sq ft office...

Leveraging Employee Experience and its Impact on Businesses in 2017

Employee experience is fast becoming a crucial talking point in regards to business success and with changing trends in EX we’re also seeing a much bigger need for a holistic approach to the creation of a positive modern work environment. Employees...

We Want Job Perks!

70% of British employees state that job incentives motivate them. From free gourmet food and bring in your pet day, to napping pods and haircuts on site; companies like Google offer a variety of incentives and benefits to employees. Unsurprisingly,...

Should We Cool Down On Hot-Desking In 2017?

Hot-desking is the practice of allocating a single desk to multiple workers during different time periods. This system allows companies to have much smaller premises and is thus cost-saving – but is it really worth it? Hot-desking has seen a huge...

Striking the Perfect Balance

Contact centre managers often feel they’re caught in a struggle between keeping employees happy and delivering operational excellence. But the two shouldn’t be mutually exclusive: happy and engaged staff are more productive, deliver better customer experiences, have fewer absences and stay...

Great Times for Brewdog

The first brewery that was built by crowd funding ten years ago keeps expanding rapidly. It all started in one of its co-founder’s mother’s garage – and right now they employ 800 people and keep opening bars all over the...

12 of The Most Cutting-edge Workplace Innovations Inside Fast-growing Tech Companies

With such a focus on defying convention, it should come as no surprise that Facebook, Google, and their peers spend a lot of time creating places in which people love to work. Sometimes that means catering to people’s need for inner...

Top SEO Tips for Job Seekers 2017: YOU Are the Brand

Search engine optimization (SEO) is a term many web savvy individuals will be familiar with – but, what does a job seeker need to know about it? Applying for a job in 2017 is fiercely competitive and the job market is...

With a Single Tweet, Elon Musk Just Gave a Master Class in Effective Leadership

Last week, SpaceX made history. Then, Elon Musk showed us what great communication looks like. Last week, SpaceX successfully launched and recovered its first recycled rocket, Falcon 9. As CNN reported, this is “the first time in the history of spaceflight...

The Blurred Lines of Distinction Between B2B and B2C

The division between the B2B market and the B2C used to be apparent but the distinctions are now blurring with the advancement of technology and the increasing demands from customers. Demanding Customers Customer Experience is at the top of the agenda of...