Category: Employee Experience

Case Study: How ‘Fitness First’ Reached Out to Customers Globally

In 1993, the first Fitness First club opened in Bournemouth in the south of England. Today it has over 400 clubs in 16 different countries with 14,000 staff serving over 1 million members. This year they were the overall winners at...

8 Steps to Deal with Tricky Customer Calls

If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter how much you want or try to help a customer there are still other obstacles preventing you from doing so. Whether the obstacles...

Individual to Benefit the Community – Pedestrian Safety Awareness Campaign

As a Finalist at the Gulf Sustainability and CSR Awards, held on February 15, 2017, in Dubai, the presentation on “Pedestrian Safety Awareness Campaign/Project” was a self-motivated individual campaign which competed on the same level as Corporate Giants such as...

Infographic: 10 Tips for First Time Managers

Every beginning is hard, as the old quote says, but starting a career as a manager is one of the most challenging beginnings. Whether you just finished school or are looking at developing a different career path, you could probably use...

Working from Home – My Own Observations

4.2 million of us work from home, the highest level since records began in 1998. The South-West has the highest home working rate at 17.1%, with many of these being older workers, in high paying professions. In the UK, £13.23 per hour...

Sales Talent: the Final Profit Frontier – Part 1

Sales people are the wealth generators for every business. So why are most sales teams allowed to be ‘just average’? McKinsey’s Amazing Discovery Since McKinsey carried out their original War for Talent Research back in 1999, it has been recognised that high-performing...

Challenging Traditional Ways of Recruiting Temporary Staff

Lizzy Grayson, Buyer – Corporate & People Services at YPO – marks the first anniversary of the company’s flexible framework for HR services by explaining how an innovative approach to temporary staffing will help to achieve better outcomes in recruitment...

£50 Million Is Lost Through Unproductive Brits Skipping Lunch

Holidays have passed and office workers have returned to work, feeling somewhat refreshed after the festive break. However, only 1 in 5 workers will actually take the traditional lunch hour break; a stark contrast to France, which sees the lunch...

Extensive Read: 15 Actionable Employee Retention Strategies You Can Use Today

Nearly 70% of organizations report that staff turnover has a negative financial impact due to the cost of recruiting, hiring, and training a replacement employee and the overtime work of current employees that’s required until the organization can fill the...

The Financial Times Best MBA Programmes

The Financial Time’s Global MBA ranking gathered data on average salaries students from different business schools receive three years after they have finished their degree. Financial Times have created the list of 100 best business schools in the world; you can see...