Category: Employee Experience

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely...

5 Strategies to Optimize Your Employee’s Skills

How well do you know what your employees are capable of? After the initial hiring interviews, hands-on training, and performance reviews have passed, there may still exist a few hidden mysteries about your employees’ abilities. Aside from exhibiting competency in their...

The Winning Personality Traits You Need in Your Team

According to CV-Library’s research, the majority of workers (94.2%) believe that there are key personality traits which make a person more likeable in the workplace. It goes without saying that in every working environment, there will likely be a mix...

Turning Your Support Centre into a Profit Centre

Harry Mowat, UK MD, Greentree discusses how finance teams can help turn cumbersome support centres into profitable ventures. The onus on companies to operate efficiently and effectively is critical in the current unpredictable economic environment. But how can companies optimise every...

Rant & Rave appoint Kenny Bain as Chief Executive Officer

01 February 2017, Warwickshire, Rant & Rave, the UK leader in real-time customer engagement technology that works with half of the FTSE including Barclays, Sky and EasyJet, today announced the appointment of Kenny Bain as its new CEO. Bain, previously Managing...

Employee Authenticity, Engagement and Performance

If you could choose your work colleagues, who would you keep? And who would you lose? “I don’t like John, he never pulls his weight.”  “Me neither. And Sarah, she’s always so distracted – she never finishes anything. “I wish we didn’t have...

UK Businesses Have the Chance to Access £212bn Disability Market

UK business has a golden opportunity to access the £212bn annual disability market through the Government’s Disability Confident scheme, according to disability equality champion Mike Adams OBE. The Chief Executive of not-for-profit organisation Purple says the Government’s re-launch of its Disability...

Four Trends Shaping the UX Recruitment Landscape in 2017

It’s all change in the creative and digital design sector as the big management consultancies, Accenture, McKinsey and Deloitte continue the acquisition trail snapping up boutique creative and design studios on their way. First Heat (chomp), then VeryDay (chomp) followed...

Investing in Employee Development for a Great Working Environment

As Marketing Director for Arden University, I recently had the pleasure of judging the ‘Best Places to Work’ category at this year’s UK Business Awards. There were some fantastic finalists and it was great to see how each company creates...

My Digital Experience from an HR Professional

Whilst I should start by saying I wouldn’t profess to be an HR technology expert, having found myself responsible for implementing a global HR cloud-based system from design and configuration through to data migration, testing and implementation I guess I’ve...