Category: Employee Experience

Improving Your CX One Employee at a Time

by Colin Shaw, Beyond Philosophy Employee Experience and Customer Experience are linked. What is affecting one will affect the other. They are like an old married couple—when it works it is beautiful and inspiring; when it doesn’t, it is ugly and...

Employee wellbeing – Number 1 priority for 2015

When we think about New Year’s resolutions, we usually only choose one that directly impacts us and not anyone else around us. This year, however, you should consider looking further afield at how you can change your habits to impact...

Why should marketers take a more strategic approach to their Account Based Marketing?

Account Based Marketing (ABM) has long been used, chiefly by service organisations (or departments), to gain closer relationships with and maximise the value of their most important accounts. Recently, however, because of ever more educated and demanding B2B buyers, growing...

Creating Award Winning Employee Engagement: A Case Study.

We have had the pleasure of working with Caterpillar for a while, and recently I was asked to judge their ‘Excellence in Customer Experience Awards for 2014.’ I am pleased to say Carter Machinery, one of the leading Caterpillar dealers...

Sunday Times reveal the 100 Best Companies to work for in 2014

The Sunday Times list of the 100 Best Companies to Work For has been revealed – compiled from the views of employees and the policies of employers. Using a methodology now in its eleventh year and designed exclusively for the British...

Staff reward and incentive trends for 2015

With the recent news about the UK unemployment rate falling below two million for the first time since the financial crisis, things are looking up. But renewed confidence in the job market means many are considering a new job. If your...

5 tips to stop staff getting cold feet this January

The festive season is a funny one. We kick-off with the high spirits and merry-making in December, looking optimistically through to the New Year. The whilst sparkle and good will of Christmas then keeps us toasty with the promise of...

There’s still time to Judge at the UK Employee Experience Awards 2014!

Nick Brice, Judge at the UK Employee Experience Awards, is passionate about employee experience. He gave us some sound bites on what makes a good employee experience and why he’s looking forward to judging at the Awards. I’ve had the privilege...

How five conversations with staff can define your service quality

How our frontline personnel feel and behave undoubtedly has a knock-on effect on how our customers feel about the rest of their day, as well as our organisation and brand as a whole. Yesterday, I was running late. I had a...

Now it’s Personal – Just be you, the customers will love it

We’d only been in the restaurant about three minutes, but had already had some humorous and warm conversations with three of the staff who immediately made us feel both welcome and pleased that we’d chosen this restaurant in downtown...