Category: Employee Experience

The Importance of Employee’s Workwear Choices during Christmas

1 in 5 Brits will refuse to leave a tip if you look scruffy – Why it’s so important to make the right workwear choices Tipping has always been a grey area in the UK, and the “unwritten rules” that many...

Building Customer-Centricity through Empathy

Being customer-centric is more than building the right design strategy: it means embedding empathy. At Hellon, we talk about the empathy ladder. This ladder has three key milestones: building empathy for the end user of your product, service or experience;...

Christmas Party – a Huge Opportunity for UK Employers

It’s that time of year again; Christmas is almoszet upon us. If you’re a business owner, then organising your annual festive party is no doubt rising up your to-do list. Research conducted by Love Energy Savings has uncovered exactly what the...

Gender Pay Across the UK: Why Is There the Difference?

Paydata designed their UK reward Management Survey with a view to provide businesses with the information they need about the current state of Reward Management across the nation. A portion of the survey was dedicated specifically to researching the state...

Working Near Home – Not At Home – Is Key To Worker Health And Happiness

The close-to-home seems to be the wellbeing zone for marketing professionals. Working near to where you live, as opposed to setting aside space to work at home, is recognised by UK marketing employees, as delivering the greatest wellbeing benefits to...

What Makes an Excellent Customer Service Operator?

Providing excellent customer service (CS) is a great way to build strong relationships between a business and their customers. It can help you create lifelong customers who you can depend upon to refer your business to their friends, family and...

Training Your Staff to Be Effective at Live Chat

Are you using live chat in your business? If you’re not already, you should think about it soon. Live chat is a quick and easy option for customers to access support when online. According to Forrester, the use of live...

5 Ways to Supplement Your Income Outside of Your Job

When it comes to our jobs, a lot of us aren’t in it for the money. On a personal level, I always feel that career satisfaction and a sense of fulfilment are more important to me than what’s in the...

Boost Your Customer Engagement with Faster Response Time and Shorter Decision Cycles

Engaging with customers in an efficient and speedy manner has increasingly become key for operations and customer satisfaction in every organisation. This is especially true for consumer-oriented industries such as financial services, insurances, retail, telecommunications, tourism and utility suppliers, where...

7 Tips for Keeping the Team Motivated

It can be tough sometimes to get motivated again after a break. Which of course can have an impact on your customers’ experience and ultimately your entire business. So here are 7 tips to help focus on getting your team...