Category: Employee Experience

BridgeTalks

When driving a successful business, focus should be on employee engagement, creative leadership and culture management as this can lead to impressive and unprecedented returns on investment. Bridge Training and Events have developed a new event series called BridgeTalks to allow...

Are You Giving Your Employees a Great Experience? Enter the new UK Employee Experience Awards!

The new UK Employee Experience Awards 2014 have been launched to recognise and celebrate best practice in the delivery and improvement of outstanding employee experience. The Awards recognise organisations, teams, leaders, managers and specialist professionals including those in HR, Learning &...

Going beyond the call of duty

For a company like ours customer service is the very backbone of what we do. If we don’t treat our customers well, they’ll find someone who will. It is made clear to all members of staff that the customer experience...

NHS Staff Friends and Family Test

Customer feedback seems to have been top of many company agendas for a long time now. Not a day goes by without getting asked for views on service, product environment, price and so on. But while customer views are vital the...

The Answer is LiveOps, now what was the question?

The customer expectations bar continues to rise rapidly along with an increased willingness for consumers to share their feelings when dissatisfied and seek gratification elsewhere. Consequently, businesses need to raise their game and continually evolve their customer experience strategy...

Employee engagement – how do you measure it? Designing and using an Employee Engagement survey.

One of my closest friends is a teacher, who is absolutely dedicated to the job and loves seeing young people thrive and learn. The school has an excellent academic reputation and a very strong sense of community. However, poor communication...

The Inseparability of VoE and VoC

You’ll have seen from my previous articles that I’m keen to highlight the close relationship that exists between the Voice of the Employee (VoE) and the Voice of the Customer (VoC). In this article, I really want to demonstrate just...

How you can be a family friendly employee

Shared Parental Leave. Flexible Working. Family-friendly. These are all phrases that get said a lot in the workplace but what do they really mean for you as an employer and how do you go about dealing with the changes? ...

Happy staff make better workers

Employers need to focus on staff wellbeing, according to research commissioned by global office furniture firm Steelcase. A rise in vacancies has enabled workers to be in a better position to call the shots. In such an environment, companies know they...

Push for more women on boards

Business secretary Vince Cable has launched an enhanced code of conduct for executive search companies in an effort to get more women on boards. The “Enhanced Voluntary Code of Conduct for Executive Search Firms” has emerged from a review of the...