Category: Employee Experience

Customer Service Workers Worst Paid in the Nation

Customer service professionals are the worst paid sector according to data from the UK’s largest job site, CV-Library. This news follows revelations that the sector’s average salary has decreased year-on-year. This results in Sector Professionals Heading North for Better Quality...

Highland Spring Gives Sales Team Sparkling Data Analysis

UK’s largest bottled water company chooses Qlik to get a better view of sales performance and automate supply chain processes Highland Spring is using QlikView® to give sales staff rapid insight into sales and marketing performance figures and gain better insight...

Fujitsu Helps British American Tobacco Support Employees Globally

Fujitsu to manage deployment of Office 365 to help boost productivity and improve working lives of British American Tobacco employees British American Tobacco, the international tobacco group, has chosen Fujitsu to support its Office 365 deployment and deliver ongoing support of...

Who Are Your Everyday Business Heroes?

International courier and SME champion ParcelHero, identifies the qualities to seek when businesses first recruit, and launches a competition to award those Everyday Business Heroes. For new businesses just taking off, one enthusiastic person can make all the difference. It’s vitally...

Marketing Businesses Confirm: Mother Knows Best

More firms to hire working mothers, but flexibility is key New research by global workplace provider Regus has revealed that more than a fifth of marketing firms (21%) are planning to hire more returning mothers than they did a year ago. ...

SMEs Keep Growing, but So Do Their Concerns on Skilled Staff Shortages

Albion Ventures’ third Albion Growth Report shows that 61% of SMEs predict growth over the next years SMEs are focused on boosting productivity and tapping into new markets, but are struggling to find skilled staff Reliance on bank funding plummets...

Bringing Peace to Institute of Customer Service

Leading construction sector recruiter becomes first UK recruitment firm to join Institute of customer service Peace Recruitment, an Edinburgh based recruitment consultancy focused on the construction, property and engineering sectors, has become the first recruitment company in the UK to join...

Put Your Money Where Your (Company’s) Mouth Is… You’ll Reap the Rewards

A case study by Brand Biology There’s a saying that goes, ‘to the customer, your people are your company’. But a recent report by Harvard Business Review Analytic Services revealed that organisations implementing a customer centricity strategy are failing to invest...

How the Insurance Workforce Can Meet 21st Century Customer Demands

Mark Mullin, Director, Digital Strategy – International, Guidewire As they come of age, millennial customers born from the 1990s onwards are dominating the minds of all financial service sectors. What is the best way to engage with these digitally savvy consumers?...

A Personal Glass Ceiling? Almost Half of Women Afraid to Ask for Pay Rise

With the third longest working hours of anywhere in Europe, UK workers are unhappy. They’re putting in endless amounts of effort into their careers, and finding their pay cheques aren’t quite up to scratch. Asking for a pay increase would seem...