Category: Employee Experience

There’s still time to Judge at the UK Employee Experience Awards 2014!

Nick Brice, Judge at the UK Employee Experience Awards, is passionate about employee experience. He gave us some sound bites on what makes a good employee experience and why he’s looking forward to judging at the Awards. I’ve had the privilege...

How five conversations with staff can define your service quality

How our frontline personnel feel and behave undoubtedly has a knock-on effect on how our customers feel about the rest of their day, as well as our organisation and brand as a whole. Yesterday, I was running late. I had a...

Now it’s Personal – Just be you, the customers will love it

We’d only been in the restaurant about three minutes, but had already had some humorous and warm conversations with three of the staff who immediately made us feel both welcome and pleased that we’d chosen this restaurant in downtown...

The RAC takes self-service on the road

The RAC is one of the UK’s largest and most progressive motoring organisations, providing services for both private and business motorists with the aim of making motoring easier, safer and more affordable for both drivers and road users. Helping it...

Employee Engagement & ROI: Are Your Employees Happy and Motivated?

Keeping employees happy and motivated is an agenda item that is on everyone lips, but little action seems to be happening. As a result, Employee Engagement is slipping as well, which is a problem for Customer...

‘Tis the season to reward staff

With Christmas just around the corner, the festive season provides businesses with the perfect opportunity to reward staff for their hard work throughout the year. As the feeling of giving is maximised at this time of year, Christmas provides companies with...

Shared parental leave comes into force

From 1 December 2014, the new regime of Shared Parental Leave is due to come into force in the UK. Shared Parental Leave is a new right that will enable eligible mothers, fathers, partners and adopters to choose how to share...

Learn How Friendly Co-Workers Lead to a Successful Business

You can pick your friends and you can choose your job, but you cannot determine who you work with… Idle and unchallenging employees could be a reflection on your companies’ policies and surroundings. Many employees, from a wide sector of industries,...

When employee engagement delivers great customer service

It’s central London. It’s 9.05 am and it’s busy. I have arrived at Victoria station via the tube. My meeting starts at 10.00 am. I have time to kill and I need a coffee. I want to tune in to my...

Egg Freezing – a better deal for who?

This week, technology giants Apple and Facebook controversially announced plans to provide female employees the opportunity to cryopreserve (freeze) their eggs. Facebook has already started this program and Apple will soon implement its program in January 2015.  The egg freezing perk...