Category: Events

Experience Europe ’17: Highlights of CX Summit

Earlier this month, Customer Experience management firm Medallia held their Experience Europe ’17 event in London, at which hundreds of guests discussed the current state of the CX industry and the challenges it faces. Hosted at the historic Tobacco Dock in...

How Co-Op put Complaint Handling at the Heart of the Brand’s Revival

As the clock ticks towards the deadline for entries to the UK Complaint Handling Awards 2018, CXM looks back at one of 2017’s success stories – Co-Op Food. With a loss of £660m in 2013 and £2.5bn by 2014, it was...

Winner Focus: Skipton Building Society

Helping those living with dementia lead full and active lives earned a branch of Skipton Building Society a UK Customer Experience Award. The team from the Bury branch were among the winners at the gala awards final at Wembley Stadium back...

The Changing Complaint Culture

Research has shown that consumers have increasingly lofty expectations in our digital world, and woe betide any organisation that fails to take this on board. Gone are the days when customer dissatisfaction meant a polite letter posted off and eventually forgotten,...

Experience ’17: Still Time to Book

Medallia’s two-day Customer Experience Conference: Experience ’17 will take place in Tobacco Dock in London on November 7 – 8. Medallia is a leader in Customer Experience management, and this event is aimed at redefining brands’ CX journeys. It’s a great...

Brewdog: How Beer Trailblazers Keep Employees Happy in the Doghouse

In 2007, James Watt and Martin Dickie teamed up in a bid to rid the world of bland, monolithic beer and they started home brewing in their garage. BrewDog was born, with the aim to revolutionise the beer industry and...

Winner Focus: Octopus Energy

With an ethos that “buying energy should be as simple as buying cornflakes”, Octopus Energy have won over many eco-aware consumers in recent years, and their success has now been rewarded with a UK Customer Experience Award. The firm, which cultivates...

Rewarding CX Best Practice

If there is one message that came across loud and clear from the 2017 Customer Experience Awards, it’s this: act on customer feedback if you want to drive culture change and impact the bottom line. Yes, we always want to...

Winner Focus: Firstsource Solutions

Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade. That title was earned by Kath Chivers, the firm’s Vice President of Sales Operations, for her sterling work in...

Winner Focus: Direct Line Group

One of the undeniable success stories of the 2017 Customer Experience Awards was Direct Line Group, which won an amazing haul of five trophies on the night. The insurance kingpins claimed four Gold awards and one Silver prize following a busy...