Category: Events

Extensive Read: The Importance of ‘Effortless’ in Customer Complaints

Earlier this year, I was lucky enough to be invited to judge at the inaugural UK Complaint Handling Awards; it was a terrific event, full of remarkable stories of how companies were delivering more positive, proactive complaint handling experiences to...

Employee Experience Strategies that Work

I felt extremely humbled and privileged to be invited as a judge to the 2017 Employee Experience Awards.  I’ve been lucky enough to have done this kind of thing in the past and have always found the experience very rewarding...

Champagne and Passion at the UK Employee Experience Awards 2017

Walking into the reception area of the UK Employee Experience Awards 2017, I noticed the sense of excited anticipation in the air. Judges and participants mingled over coffee and pastries – some networking, some doing some last minute practice for...

Customer Experience Starts with Employee Engagement

For almost 15 years, I’ve been helping employers do the best they can to make the workplace a better place to be. Helping organisations to deliver the best possible experience for their employees is something I’m passionate about, so I...

‘Nudge Theory’ Empowers Employees

All of those nominated for the 2017 Employee Experience Awards demonstrated what we all know to be true, explains Lisa Garthside, Director, Customer Experience Management at Confirmit. A happy employee who is involved in the decision-making process is not only...

Baxi Heating, CXA Winner – Where Are They Now?

Recently we caught up with Baxi Heating, our 2016 CXA winner for the ‘Contact Centre, Small – Customer Loyalty’ category, and asked them some questions in regards to recent, post-award, developments. Baxi is a beloved company at Awards International and we want to...

Find out how ‘TSB’ won the Employee Engagement – Best Place to Work Category at the 2016 CXA

TSB is a British bank with a strong and stable retail customer base of 4.5 million. With 631 branches in the country, it’s the seventh largest retail banking group in the UK by branch network. This amazing bank has made some...

Employee Engagement and Internal Comms Are Not the Same Thing!

I recently had the pleasure of judging the employee engagement categories at the ‘UK Employee Experience Awards’. I got to meet some great organisations doing some great things developing employee engagement. One of the things that struck me was the wide...

Case Study: Find Out Why ‘Gate One’ Received the Overall Winner Award at the UKDXA in 2016

Winning such a prestigious award as the Overall Winner award is something truly deserving of praise. Gate One’s initiative and their work with the Richmond Housing Partnership shows what it means to be committed and fully supportive of clients. Gate One...

Epos Now, CXA Winner – Where Are They Now?

Winning an award always has an impact on the organisation. It’s not only the feeling of winning that makes the winner proud, but recognition also impacts business positively in many ways. Recently we caught up with one of our winners from...