Category: Events

A Word from the Winners of The UK Employee Experience Awards 2017!

On the 23rd March 2017, we participated in the UK Employee Experience Awards in Central London as the media sponsor of the event. We are very proud to announce the winners of the awards and the impressions of those who...

What I Learned from Complaint Handling Awards ‘17

I was honoured to be a judge at the UK Complaint Handling Awards, and grateful that my employer Capita allows me the time to develop these extra-curricular activities outside of my role. As I am desperately passionate about customer experience,...

Virgin Money Lets Customers’ Voices Be Heard

Every once in a while, we like to shed our little spotlight on companies that, in spite of their great initiative, haven’t made it to the podium at Customer Experience Awards organized by our partner, Awards International. Sometimes it so...

How Homes in Sedgemoor Handled the Complaint Monster

Nobody likes critique. It’s discouraging! Words like ‘fail’ and ‘disappointment’ instantly start popping into our head and that heart-sinking feeling surely isn’t anything to look forward to. However, taking a different approach to this seemingly worrisome situation almost always means...

The Oscar Fail: What Makes a Good Award Ceremony?

Well, this year’s Oscars gave everyone a somewhat shocking experience, and according to Emma Stone’s words: ‘Made history due to the craziest Oscar moment of all time’. For those of you who haven’t already heard – there was a mix-up...

Judging the Best Use of SEO – Forming Your 2017 Strategy

I recently had the privilege of acting as a judge at The UK DXAwards, for the “Best use of SEO” category. SEO is a real passion for me, not to mention an industry in which I have worked in since...

How Judges Really Evaluate Your Entry for Awards

For the last two years I have had the privilege of judging on behalf of PC-1 at a variety of Awards Events in Customer Experience for Awards International. The Awards I judge have both a written element and a presentation...

Inspiration, Education and Clarity at the UK Digital Experience Awards 2016

As interesting as it is to review case studies and critiques of Digital Experiences in the various blogs, magazines and LinkedIn groups that we’re all so fond of, for me nothing beats hearing about some of the industry’s best experiences...

How to Do an Award-Winning Presentation

To my mind, the UK Digital Experience Awards have always showcased the best the UK has to offer in terms of UX and CX. I have had the pleasure of judging the awards twice now, once in 2014 and then...

How We Improved Our Customer Experience through Olympic Sports Psychology

I recently judged the Best Place to Work category at the UK Business Awards. And it reinforced something for me: Companies are realising the link between employee satisfaction and customer satisfaction. 3-5 years ago, businesses were saying “customers first”. But...