Category: Events

How We Improved Our Customer Experience through Olympic Sports Psychology

I recently judged the Best Place to Work category at the UK Business Awards. And it reinforced something for me: Companies are realising the link between employee satisfaction and customer satisfaction. 3-5 years ago, businesses were saying “customers first”. But...

Top 5 Things that Companies with the Best Customer Experience Are Doing

I recently had the privilege to judge at The UK Financial Services Experience Awards. It was inspiring to witness first-hand how leading companies deliver strong customer experience (CX) in order to boost their brand, improve sales and forge lasting relationships...

Why Awards Boost Morale

Zircon CEO, Dr Amanda Potter, looks at the positive psychological effects that winning awards can have and what it takes to be a winner. People like winning. The vast crowds that gathered in London and Manchester to celebrate Great Britain’s Olympic...

Meet Epos Now, the Creator of the UK’s First POS AppStore

Epos Now is an electronic point of sale (EPOS) provider, securing profitability of SMEs in 109 countries. Creator of the UK’s first POS AppStore, Epos Now beat off a host of corporate competition to be named winner of the ‘Design...

Vita Student Scoops Top Gong at the UK CX Awards 2016

Vita Student, the UK’s only experience-led accommodation brand, has beat off competition from a host of leading businesses to be crowned winner of the ‘Insight and Feedback – A Different Perspective’ award at the national Customer Experience Awards 2016. The UK...

Four Seasons Health Care Wins Big with Its Quality of Life Programme

Four Seasons Health Care has been named winner of Overall Best Customer Experience in this year’s UK Customer Experience Awards 2016. The company was chosen by the judges ahead of more than 750 companies across all sectors of industry for...

Tips for Engaging Customers Online – What I Learned from Judging at the CX Awards

I first met Don Hales – Chairman of Awards International – some ten years ago when I first judged a category with him at the European Contact Centres awards. Ever since I have been a fan of industry award schemes,...

Meet the Industry’s Finest: the Winners of the UK Customer Experience Awards 2016

The biggest CX awards event in the UK was held on Friday, 23rd September at the Park Plaza Hotel in London, gathering an incredible number of 800 CX professionals and celebrating the best initiatives in the industry. Overlooking the Westminster Bridge...

Earning Authority as a Customer Experience Professional

During my career as a Customer Experience Professional, my opinions, points of views and suggestions have been rebuffed on many an occasion. I have been accused of being lots of things over those years – from being ‘emotionally immature’, to...

Optimising Staff Efficiency – A Winning Approach

Approaching this year’s UK Customer Experience Awards, we are sharing some interesting insights and tips from one of the awards judges, Michelle Hoskin, covering staff efficiency optimisation. After the period of summer vacations, we believe these tips might help you...