Category: Events

Virgin Money: Motivated to Do the Right Things

Within our interview series, we had a chance to talk to Lorraine Millard, National Lounge Manager for Virgin Money, about winning two awards at the recently held UK Financial Services Experience Awards and the importance of team motivation and recognition. CXM:...

Storytelling, Stopwatches and Suspense – A Judge’s Eye View of the UK FX Awards 2016

Working with Lexden I was delighted to be a judge at the UK Financial Services Experience Awards 2016, especially as I recalled we’d partnered the inaugural event last year. I have been on the finalists’ side of the fence a...

Keeping the Board ‘on Board’ – Judging at the UK Financial Services Experience Awards

“A well designed and well executed mature VoC programme does not simply appear out of the ether. It does not come fully-formed but instead requires careful nurturing throughout its lifetime. Different programmes develop at different speeds and have different trajectories...

The UK Financial Services Experience and the UK Customer Service Training Awards: the Best UK Initiatives Awarded

Event held on 14th July gathered top professionals and companies in customer and financial service, as well as training experts. Amongst a number of exciting initiatives (over 80 presentations), the best were awarded by the panels of expert judges.   Overall Financial...

Record Breaking Number of Companies at the UK Customer Experience Awards 2016

Pleasing customers is a never ending-effort. Those trying to do so are worth awarding.   For 7 amazing years, the UK Customer Experience Awards are the number one event for customer experience professionals across the UK. This year a record number of companies...

Customer in Focus, at the Customer Focus Live 2016

Customer experience experts from around the country descended on the Waldorf Hilton hotel in London last month for Customer Focus Live 2016 – a conference bringing together the sector’s best and brightest to discuss best practices and new ideas. Opening the...

These are the Finalists of the UK Financial Services Experience Awards 2016

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Meet the Winners of the UK Employee Experience Awards 2016

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Recognition as the Ultimate Motivator

You don’t have to be a rocket scientist to realise that recognising hard work and individual achievement is a huge motivator for employees to ‘go the extra mile’. It’s also entirely logical that a public accolade provides a unique opportunity...

CXM Interview: An Award-winning Practice Is a Mix of Constructive Feedback and Hard Work

After winning Silver at the UK Customer Experience Awards 2015 in the Hospitality/Leisure/Charity category, B2B International certainly have a few useful tips to share about what makes an award winning practice. CXM Editor, Marija Pavlovic, interviewed their Chairman, Nick Hague,...