Category: Events

60 Second Interview with Ticketmaster,
Finalists at the UK Customer Experience Awards 2015

In a conversation with Sarah Jenkinson, Matthew Wilkinson, Head of Contact Centre Operations at Ticketmaster (pictured with the actual Rugby World Cup & Will Greenwood) gave us his opinion on the UK Customer Experience Awards 2015 Sarah: As partners to the Rugby...

The Sound of Award-winning Measurement Score

Performance in People developed Behavioural Measurement Score® (BMS®), an objective way of measuring staff behaviours. The BMS® research methodology was successful in winning an award in the ‘Insights & Feedback’ category at the 2015 Customer Experience Awards. It has always been...

Sharing the Tension and Anticipation of the Nominees

Tom Needs: My experience of the UK Financial Services Experience Awards I recently had the honour of being a judge at the UK Financial Services Experience Awards (UK FXA Awards) 2015 and as with all awards events, it was a great...

Service before Sundown

RHP wins Customer Experience Award for unique approach South-west London based housing provider Richmond Housing Partnership was awarded a Customer Focus Award at the Customer Experience Awards last week, in the category GOVERNMENT/PROFESSIONAL SERVICES AND NOT FOR PROFIT. The UK Customer Experience...

Focus on the Needs of Employees As Well As Their Customers

By Carl Lyon, Managing Director of The QoE The QoE was delighted to be asked to judge at the UK Financial Services Experience Awards again this year. Having done so on four previous occasions we see how aligned these particular awards...

Whittlebury Hall

Whittlebury Hall Conference, Training Centre, Hotel and Spa are thrilled to have been named WINNER of Best Customer Experience in the Hospitality, Leisure and Entertainment sector at the UK Customer Experience Awards 2014. Our initiative was the delivery of an improved...

Northern Gas Networks

Northern Gas Networks (NGN), the north of England’s gas distributor, entered into five award categories including Best Customer Experience Award, Business Change / Transformation – Simplification Award, Small Contact Centre Award, Employee Engagement – Taking the Lead Award, Team –...

Webhelp

Webhelp is internationally renowned for its innovative approach to customer experience management and this is largely down to the quality of our teams. The Webhelp ‘212 Team’ drive a transformational programme which is enriching the lives of everyone involved by leading...

Central England Co-operative

Julie Tyler, Customer Insight Specialist at Central England Co-Operative Limited Winner of the Professional of the Year Award. The creation of a new Customer Insight Specialist role in November 2013 was key to the Society’s vision to become the UK’s best consumer...

TripAdvisor

At TripAdvisor, we are proud to be a platform for the worldwide travel community to share their experiences, tips and advice with others. So we embarked on a special CRM initiative which focused on celebrating what motivates TripAdvisor members most:...