Category: Events

The Sound of Award-winning Measurement Score

Performance in People developed Behavioural Measurement Score® (BMS®), an objective way of measuring staff behaviours. The BMS® research methodology was successful in winning an award in the ‘Insights & Feedback’ category at the 2015 Customer Experience Awards. It has always been...

Sharing the Tension and Anticipation of the Nominees

Tom Needs: My experience of the UK Financial Services Experience Awards I recently had the honour of being a judge at the UK Financial Services Experience Awards (UK FXA Awards) 2015 and as with all awards events, it was a great...

Service before Sundown

RHP wins Customer Experience Award for unique approach South-west London based housing provider Richmond Housing Partnership was awarded a Customer Focus Award at the Customer Experience Awards last week, in the category GOVERNMENT/PROFESSIONAL SERVICES AND NOT FOR PROFIT. The UK Customer Experience...

Focus on the Needs of Employees As Well As Their Customers

By Carl Lyon, Managing Director of The QoE The QoE was delighted to be asked to judge at the UK Financial Services Experience Awards again this year. Having done so on four previous occasions we see how aligned these particular awards...

Whittlebury Hall

Whittlebury Hall Conference, Training Centre, Hotel and Spa are thrilled to have been named WINNER of Best Customer Experience in the Hospitality, Leisure and Entertainment sector at the UK Customer Experience Awards 2014. Our initiative was the delivery of an improved...

Northern Gas Networks

Northern Gas Networks (NGN), the north of England’s gas distributor, entered into five award categories including Best Customer Experience Award, Business Change / Transformation – Simplification Award, Small Contact Centre Award, Employee Engagement – Taking the Lead Award, Team –...

Webhelp

Webhelp is internationally renowned for its innovative approach to customer experience management and this is largely down to the quality of our teams. The Webhelp ‘212 Team’ drive a transformational programme which is enriching the lives of everyone involved by leading...

Standard Life

Being recognised in this way is further evidence Standard Life is progressing towards being a customer driven retail business, and gives us enormous confidence that we can achieve our strategic vision. Winning the award ahead of major brands we traditionally...

DPD

DPD is the UK’s fastest-growing parcel delivery company and is the delivery partner of choice for online retailers including ASOS, Gant, Jaeger, Amazon and John Lewis. Our biggest USP is our award-winning ‘Predict’ service which gives home shoppers advance notice...

AXA Case Study

Our presentation ‘World Class Customer Experience – Why Not?’ centered upon achieving effective culture change within a large organisation, and within a company that has been in existence for over 70 years. The initiative also addressed the challenges of trialing,...