Category: Trending Stories

UK consumer confidence falls sharply in September

Consumer confidence in the U.K. has sharply declined in September, reflecting concerns over personal finances and economic conditions. With borrowing costs expected to remain high following the Bank of England’s decision to hold interest rates, research group GfK reported a...

Half of employers overlook tailored benefits for gender and age groups

A survey by Towergate Health & Protection showed that although 76% of employers receive requests for more tailored benefits, nearly half (44%) still offer the same perks to all employees, regardless of age, lifestyle, or risk factors. In addition, 40%...

Customer service outsourcing Philippines: PITON-Global on the importance of CX in the front and back-office

In an era where customer experience (CX) has become crucial for business success, companies across industries are increasingly prioritising exceptional customer service to both attract new clients and retain loyal ones. The Philippines, with its cost-efficient operations, skilled talent, and...

US Customer Experience Awards 2024: The Winners Are Here

The prestigious US Customer Experience Awards 2024 has chosen this year’s best of the best in customer experience across the United States. The live online event brought together leading professionals and organisations committed to excellence in customer service. Winners announcements The highlight...

UK Business Awards open for entries and partnerships announcements 

Our partners at Awards International are delighted to officially announce the beginning of the UK Business Awards (UKBA) for 2024! This prestigious awards programme honours and celebrates the inspiring efforts of micro, small, medium and large organisations in business excellence and...

Meet the Chairman for the UK Business Awards 2024

Our partners at Awards International proudly unveil the appointment of Andy Alderson as the Chairman for the forthcoming edition of the UK Business Awards (UKBA) 2024. Get to know Andy Alderson! A seasoned entrepreneur, Andy Alderson is best known as the Founder and former CEO...

Crowning the winners of the Gulf Customer Experience Awards 2024!

The 7th edition of the Gulf Customer Experience Awards, organised by Awards International, has announced the winners of this year’s programme. This edition of Gulf CXA brought together leading businesses from across the Gulf region to showcase the most remarkable...

CXM’s top contributors of 2023

Over the past few years, we have received feedback about our work as a business publication and a community. Our readers see us as individuals who question concepts, don’t hesitate to investigate the value of services and products, and always...

 The best of British business: UKBA™ ’23 winners announced

The UK Business Awards 2023, aka The Dons, organised by Awards International, announced the winners for this year’s programme! Top companies and organisations across the UK participated in this premium business event, competing for the most coveted accolades in business excellence.  Build...

CXM Review is back and challenges our perception of trust 

In October 2022, we at Customer Experience Magazine released our first huge project – a printed and digital magazine focusing on reviewing the past year in CX. And It was a year of uncertainty as we redefined our businesses in the post-covid...