Category: This Week in CX

This week in CX: in 2024, the priority is on real experiences

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at some of the top predictions in AI, retail, and consumer priorities for 2024. What are the early stances saying? Now is the time...

This week in CX: does high customer engagement equal long-term loyalty?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the results of last weekend’s Black Friday sales and what they mean for customer loyalty, the significance of business experimentation, and updates to...

This week in CX: Happy Black Friday sales weekend! What can you expect from consumers?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, it only makes sense that we’re looking at the latest retail research for consumer trends and purchase behaviours for this Black Friday sales weekend. Customers want...

This week in CX: are we prepared for DX, AI, and data in 2024?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at budgetting over the festive season, and two insightful  2024 trends reports from Quantum Metric and Qualtrics. There’s also a new report on data distrust. Key...

This week in CX: our future with AI

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new research into the power of conversational AI in retail, UK shopper tolerance levels, and a look ahead on top market trends for...

This week in CX: the golden season is here; who is shopping where?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, as the golden season commences, we have new research about how consumers are shopping and spending their money on Black Friday, and how confident they are...

This week in CX: customers still unhappy with customer support

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we have a follow-up to Interactions’ survey earlier this year which revealed that customers would rather have a cavity filled than deal with customer service teams....

This week in CX: it’s all about loyalty

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, there’s a lot in the news about customer loyalty in the build-up to Christmas, with how loyalty programme incentives are crucial during the cost of living...

This week in CX: the calm before the retail peak season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at this week’s events and exciting updates from CXM and Awards International, and more. We’re also looking into new research from Sorted about plans...

This week in CX: what is the future of our offices?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at what contact centre leaders see our future in hybrid working looking like, and how DX professionals are viewing their customers. We also have...