Category: This Week in CX

This week in CX: even more AI-powered tools are coming; plus NICE & MaxContact

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the newest AI-powered tools in the business – including advancements within the CRM field, and SalesForce’s newest take with ChatGPT. MaxContact have also...

This week in CX: shifts and research affecting marketers; plus Gartner & Reputation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research studies that are affecting marketers from releasing their creativity into their campaigns, and how they’re adapting to global consumer shifts....

This week in CX: 92% success rate for the 4 day week; plus Emplifi & Medallia

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the great results from the almighty 4 day week trials! Emplifi have also investigated the impact of customer reviews, and there’s new research...

This week in CX: new partnerships and research in retail; plus Content Guru & Merkle

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at research into increasing budgets for the year, what CX imperatives are forecasted as for 2023, research into virtual training, and the new partnership...

This week in CX: the next advancements in AI; plus Google & Alida

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest moves from Meta, Google’s new step to make XR tools available to all, and a new update in the cryptocurrency world. Key...

This week in CX: customer service insights & inflationary effects on buying; plus Cognizant & Gartner

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the newest research to customer service – including how CS agents are lagging behind, and the average wait times for responses. There’s also...

This week in CX: new research into digital experiences and solutions; plus Medallia & Forrester

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at solutions to expedite digital expertise, research into attitudes towards digital experiences, and research into how businesses are adapted to hybrid working. Plus, we...

This week in CX: retail industry at risk with disconnected customers; plus Emplifi & Zendesk

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research reports in the retail industry. This includes Emarsys investigating the disconnect between retailers and consumers; customers losing faith in their...

This week in CX: UK retail has surged by 57%; plus news from Genesys & Sigma Connected

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research out there. This includes insights into how UK retail figures have declined, Sigma Connected have found that organisations are still...

This week in CX: hybrid working is gaining more support, Amazon employee cuts & Qualtrics survey

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. And welcome to the first news coverage report of 2023!  This week, we’re looking at new data that is supporting hybrid working. This includes evidence of a Tuesday-to-Thursday work...