As part of CXTrendTalks at the 2020 UK Customer Experience Awards, Maxie Schmidt, Principal Analyst CX at Forrester shared The Top 5 CX Predictions for 2021. Trust, safety and inclusion are some of the key elements customers will be looking for in brands in the coming year. See the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=x4Rys_tamsQ?feature=oembed&w=640&h=360] ...

This is an exclusive content, to keep reading this post create a free account.

Create Free Account