As part of CXTrendTalks at the 2020 International Customer Experience Awards, Yusdi Santoso, Head of Customer CX, EMEA at Qualtrics focusses on three ways of finding ROI on CX in times of crisis and the transformative power of CX. See the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=2tNXxxwtfX8?feature=oembed&w=640&h=360] ...

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