Consumer Duty: permeating culture & operations
Three practical use cases examining how financial services are improving organisational culture, operations, KPIs and customer outcomes.
With regulatory and customer expectations increasing in 2023, operations and customer service leaders find themselves under increased pressure to find efficiencies and effective strategies to reduce costs-to-serve whilst maintaining – or even improving – critical KPIs, CSAT and ESAT levels.
Download this paper to learn:
- How Moneybarn improved customer outcomes by 9% and achieved a 300% ROI from their training investment in just six months.
- How Age Partnership improved advisor speed-to-competency by 30% to support their quality assurance outcomes.
- How Volvo Car Financial Services UK culturally changed the perception of annual compliance testing for their employees and surpassed their annual compliance testing targets by 11%.
About Elephants Don’t Forget:
We are world leaders in the use of Artificial Intelligence (AI) to optimise employee competency to improve performance and mitigate risk.
- Rated 9.2 out of 10 for ease of implementation.
- NPS score of 100.
- Financially guaranteed outcomes.
- Proud to work with leading brands including Microsoft, Aviva, Allianz and RAC.
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